How do I use the Connections page?

Connections is a Voice Insights page that allows you to monitor the status of your calls.

Accessing Connections

1. Log in to the Bandwidth App.
2. In the side navigation bar, select Insights and click Voice.
3. Select Connections. 

Note: If you don't have access to the Voice tab, please contact your Account Admin to enable the Voice Insights role associated with your account.

Using the Region drop-down menu

The Region drop-down menu lets you filter your message data by one of the following data origins. Please note that US: North America will be selected by default. As you expand your messaging services into Europe or choose to leverage our Alphanumeric messaging services, you’ll be able to select the EU: Europe option to see all the message data for those services. 

• US: North America – all message data originating from the US or Canada. This means that if the From Number is US or Canadian on Outbound messages, or the To Number is US or Canadian on Inbound messages, the message data will be automatically available when selected. 
• EU: Europe – all message data originating from Europe, Australia, or Alphanumeric messages. This means that if the From Number is European, Australian, or Alphanumeric on Outbound Messages, or the To Number is European or Australian on Inbound messages, the message data will be automatically available when selected. 

Using filters

1. Under Direction, select whether you want to see the data for Outbound or Inbound traffic. 
2. Under Time Range, use the drop-down menu to select the time range for your data. 
3. If you’d like to apply additional filters, select Advanced Filters to access the following fields:
   
   
   • From Number(s) – the number(s) associated with the party that initiated the call. 
   • To Numbers(s) – the number(s) associated with the party that receives the call.
   • Sub-Account – the Sub-account ID name(s) you’ve set up within your account. 
   • Call Result – the field that shows whether the call was complete or incomplete. Incomplete calls will display an error response code to give you additional insight into why the call was incomplete.
   • Response Code(s) – the response code(s) associated with your call.
   • Timezone – the time zone you want your data to be displayed in. All data is recorded in UTC. 

4. Click Apply Filters to update the data and graphs below. To clear the filters, select Clear Filter.

Downloading graphs

Below the filters is a list of metrics and corresponding graphs illustrating your filtered Connections data. To download a graph, click the download arrow in the top-right corner and select a file format.

Understanding Connections

The Connections page helps monitor the health of your voice service by allowing you to explore your successful and failed calls. This data is also updated every hour and can be viewed up to 13 months back. 

Once you select your preferred Direction, Time Range, and optional Advanced filters, click on any of the available metrics on the list to explore data over time:

• Connection Rate – the percentage of your voice traffic that's completed successfully, also known as the Answer Seizure Ratio (ASR). This is defined as calls that have completed to a 200 OK. 
• NER % – the Network Efficiency Ratio for your account over time, which is calculated by taking the sum of all complete, canceled, busy, and bad request calls, and comparing it to the sum of all calls associated with the account.
• Failed Calls – the number of calls associated with a given SIP response code. Here you can monitor and investigate specific codes that may be causing calls to fail. 

Common actions

Here are some common ways you can use the Connections page:

• Monitor call completion – use the Connection Rate metric to learn what percentage of calls have been completed or explore anomalies and trends to better understand what could be impacting these calls. 
• Investigate failed calls – use the Failed Calls metric or leverage filters like Response Code(s) to filter by specific code(s) to investigate the total quantity of calls associated with each particular code. Filter by 487-Canceled or 486-Busy for better clarity on canceled or busy calls.