Cloud Connect for Webex Calling on the Universal Platform
Note: This article contains steps specific to our Universal Platform. If you're using our Legacy North American Platform, please see Cloud Connect for Webex Calling on the Legacy North American Platform.
Cloud Connect for Webex Calling (CC-Webex) allows Cisco Voice customers to use Bandwidth as their voice carrier for Cisco Voice platforms and offers an easy solution to integrate with the Webex Calling platform. To set up your account for Webex Calling, please complete the following steps:
- Log in to the Bandwidth App.
- In the side navigation bar, select Account and click Sub-Accounts.
- Each account is required to have at least one Sub-account. Many users choose only to keep one, while others create two to represent development and production environments. If you don’t already have at least one, please complete the following fields and then click Create Sub-Account.
- In the side navigation bar, select Account and click Locations.
- Each Sub-account is required to have at least one Location. You can group multiple Locations under a single Sub-account. If you don’t already have at least one, please complete the fields under the Settings tab.
Note: The Origination settings for the Universal Platform have moved to the Voice Configuration Packages page. You’ll still need a Location to configure your Termination settings.
- Under Account, select Integrations and then click Add Integration.
- A new panel will open. Please fill out the details according to the integration you want to set up. In the case of Cisco CCPP:
- Under Integration product, select Voice Integration.
- Under Unique Name, provide a name for this integration. We recommend choosing one that identifies the integration type and region (e.g., Webex Calling USA).
- Under Integration type, select the region. This can be Cloud Connect Webex or Cloud Connect Webex EU. As we launch new regions for the product (e.g., APAC), they will become available in this dropdown once you’re contracted for them.
- Under External ID, enter your Cisco Organization ID and click Add (if you need help finding it, see Obtaining your Cisco Organization ID below).
- Now, you need to configure your inbound traffic to route to your newly created integration. To do that, under Service Management, select Voice Configuration and click Add Package.
- Create at least one primary route pointing to our new Webex integration:
- Click Create Primary Route.
- Under Action, select Route to Integration.
- Select the Webex integration that you want to route to (e.g., your newly created Cisco Webex EU) and click Save.
- Complete the rest of the information and click Create Package.
Now you can order or port phone numbers. Once the numbers have been configured, they can be added to your Webex Calling tenant for user assignment.
Make sure that your Voice Configuration Package has numbers assigned to it. You can assign numbers individually or in bulk on the My Numbers page or during the number ordering process. For more information, see Voice Configurations Packages.
Obtaining your Cisco Organization ID
- Log in to your Cisco portal and click Account.
- Your Cisco Organization ID will be displayed under Organization ID. You can copy and paste it into the Cisco Organization ID(s) field in the Bandwidth App.
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