Bandwidth App MFA FAQ
FollowWhat is MFA?
Multi-factor authentication (MFA) is a multi-step process that requires users to provide an MFA factor, in addition to a login and password, to log in to their account. We strongly encourage all eligible users to enable it or configure Single Sign-On (SSO) to bolster their Bandwidth App account's security.
Note: MFA is only available for non-SSO users and is not supported on our Legacy Global Portal.
What is an MFA factor?
An MFA factor is a type of authentication required to log in to an account. Depending on which factor you choose when setting up your MFA, you may be asked to enter a code sent to your email or generated from your device.
Currently, Bandwidth supports the following MFA factors:
- Email (required)
- Okta Verify
- Google Authenticator
If you lose access to your MFA factor(s), please open a ticket with the Bandwidth Support Team to reset or remove it.
How do I enable MFA in the Bandwidth App?
To enable MFA at the user level, complete the following steps:
- Log in to the Bandwidth App.
- In the side navigation bar, select Account and click Users.
- Select the user and click Manage MFA.
- Follow the prompts to set up your preferred verification methods.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!
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