The lead times in Australia are longer due to multiple validation stages:
Pre-validation
Electronic submission
Acceptance/booking
Porting time window
8 AM to 10 AM AET
Complex ports are scheduled between 8 AM and 3 PM AET, with an additional 2-hour window available afterward.
Port activation timeline
8 AM to 10 AM AET
In the first hour, the port is being triggered with the losing carrier, and they are performing tests on their side before they can provide us an update that the routing has completed.
The last hour is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours
Not supported
Downtime expectations
There are reachability issues on the numbers throughout the porting window.
Possible rejections
Incorrect end user details – this could mean the numbers are assigned to a different address or a different customer.
Incorrect configuration of numbers – this could mean that several numbers on one request actually belong to multiple customers; in such case, this request would need to be split.
Inactive numbers
The rejections are typically received during the pre-validation stage.
Article is closed for comments.