Port dates need to be requested at least 2 weeks in advance.
Porting time window
10 AM to 12 PM
Port activation timeline
The port activation window is 10 AM to 12 PM
In the first hour, the port is being triggered with the losing carrier, and they are performing tests on their side before they can provide us an update that the routing has completed.
The last hour is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours
Not supported
Downtime expectations
Limited and can differ per losing carrier
Possible rejections
Incorrect end user details
Contractual obligation
Request expiration (due to the losing carrier not responding) – this is also a legal rejection in Austria. If this happens, the port request has to be resubmitted with a new lead time.
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