The porting activation window is 10 AM to 12 PM for geographic and national numbers
The porting activation window is 1 PM for toll-free numbers numbers
In the first 30 minutes, the port is being triggered with the losing carrier.
The carrier then has 1 hour after the allotted time to perform tests on their side and provide us an update that the routing has completed.
The last 30 minutes is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours
Not supported
Downtime expectations
Limited and can differ per losing carrier
Possible rejections
Incorrect end user details – this could mean the numbers are assigned to a different address or a different customer.
Incorrect configuration of numbers – this could be that several numbers on one request actually belong to multiple customers; in such case this request would need to be split.
Active contract – the requested numbers are in contract with the losing carrier. Until the contract expires, the number can't be released.
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