Germany porting guide

Hamzah Jamil

Updated

  Details Additional information
Country code +49  
Portability coverage
  • Geographic
  • Toll-free
  • Shared cost
  
Carrier coverage All carriers locally  
Documentation required by Bandwidth
  • Letter of Authorization (LOA) (use separate templates for geographic and toll-free numbers
  • Last invoice (must be dated within the last three months)
  • BNetzA number allocation certificate (only required for toll-free and shared cost requests)

 

 
Documentation templates

The English translation is for guidance only.
Porting lead time 45 business days Lead time can be shorter if the end user has an agreement with the losing carrier to port out their numbers without any contractual obligations.
Porting time window
  • 6 AM to 12 PM for geographic numbers
  • 2 PM to 4 PM for toll-free and shared-cost numbers
 Both time windows are defined by the regulator.
Port activation timeline
  • 6 AM to 12 PM for geographic and national numbers 
  • 2 PM to 3 PM for non-geographic numbers
  
Porting outside of business hours Not supported  
Downtime expectations Limited and can differ per losing carrier  
Possible rejections
  • Incorrect details – the end user needs to correct the name or address.
  • Missing or incorrect company stamp or signature on the LOA – the end user needs to add/correct the company stamp and/or signature on the LOA.
  • Incorrect number configuration – the most common rejection reason in Germany. The end user needs to clarify the rejection with the losing carrier.
  • Inactive numbers 
  
Porting holidays
  • New Year’s Day (Neujahrstag) 
  • Good Friday (Karfreitag)
  • Easter Monday (Ostermontag) 
  • Labor Day (Maifeiertag) 
  • Ascension Day (Christi Himmelfahrt, 40 days after Easter)
  • Whit Monday (Pfingstmontag) – the seventh Monday after Easter, also called Pentecost Monday
  • Day of German Unity (Tag der Deutschen Einheit) 
  • Reformation Day (Reformationstag) – generally a regional holiday in Brandenburg, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, and parts of Thuringia.
  • Christmas Day (Weihnachtstag) 
  • Saint Stephen’s Day (Stephanstag) – also known as the second day of Christmas
  • New Year’s Eve
  

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