In the first hour, the port is being triggered with the losing carrier, and they are performing tests on their side before they can provide us an update that the routing has completed.
The last hour is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours
Not supported
Routing updates and announcements take place only during business hours.
Downtime expectations
Limited and can differ per losing carrier.
Possible rejections
Incorrect end user details – name or account number mismatch with the losing carrier (rejection reason Other_User)
Number is incorrect – this means the number submitted is not correct and pertains to the number configurations, i.e., main number/extension (rejection reason Affected)
Luxembourg has numbers of varying lengths since there are main numbers and extensions.
The invoice should list the main number.
Only the end user will be able to advise us of the extensions associated with a range – this can be clarified with their current carrier. However, extensions have to be created and requested in full blocks 0-9, 00-99, 000-999 (the extensions not in use are to be canceled once provisioned).
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