Mexico porting guide

Hamzah Jamil

Updated

  Details Additional information
Country code +52  
Portability coverage
  • Geographic
  • Toll-free
 
Carrier coverage All carriers  
Documentation required by Bandwidth
  • Letter of Authorization (LOA) filled in and signed by the authorized legal representative / end user
  • Copy of the latest invoice
  • Copy of the photo ID of the authorized legal representative / end user

For residential ports:

  • NIP Code – a secret code provided by the current carrier to the end user.
For business ports:
  • Power of Attorney – an official document that gives the legal representative the right to act on behalf of the end user.

For legal entities, as opposed to individuals, there's one more requirement. Along with the Official Identification of the business's representative, a porting request must also include the Power of Attorney (POA) that grants the representative the authority to request a port.

The Power of Attorney (or Delegation of Authority) is an official document issued in Notary Offices or upon the creation of the company, which explicitly states that the person signing the LOA is an authorized signatory on behalf of the legal entity submitting the port.

The POA can be issued either in Mexico or outside of Mexico. Nonetheless, the POA issued from another country can have full legal effect in Mexico if it's "apostilled" in accordance with the Apostille Convention of 1961. Mexico is a signatory to this treaty, which means Mexican law recognizes the validity of a foreign legal document that's been certified as authentic ("apostilled") in another signatory country.

Documentation templates

The English translation is for guidance only.

Porting lead time 30 business days  
Porting time window 9 AM or 2 PM local time  
Port activation timeline 9 AM to 11 AM local time or
2 PM to 4 PM local time
 
Porting outside of business hours Not supported  
Downtime expectations Limited and can differ per losing carrier  
Possible rejections
  • Wrong end user details
  • The signature is incorrect – the name of the legal representative is incorrect
 
Porting holidays
  • Año Nuevo (New Year's Day)
  • Día de la Constitución (Constitution Day)
  • Día de la Bandera (Flag Day)
  • Natalicio de Benito Juárez (Benito Juárez's Birthday)
  • Día del Trabajo (Labor Day)
  • Día de la Independencia (Independence Day)
  • Día de Muertos (Day of the Dead)
  • Día de la Revolución (Revolution Day)
  • Día de la Virgen de Guadalupe (Day of the Virgin of Guadalupe)
  • Navidad (Christmas Day)
 

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