Portugal porting guide

Hamzah Jamil

Updated

  Details Additional information
Country code +351  
Portability coverage
  • Geographic
  • National
  • Toll-free
 
Carrier coverage All carriers  
Documentation required by Bandwidth
  • Letter of Authorization (LOA)
  • Copy of the latest invoice
  • Copy of the end user’s (for residential ports) or legal representative's (for business ports) photo ID

CVP (Migration Code) is a mandatory requirement for the portability process.

The photo ID should match that of the person indicated on the LOA.

Documentation templates Portugal LOA  
Porting lead time 19 business days  
Porting time window 10 AM to 12 PM  
Port activation timeline 10 AM to 12 PM
  1. In the first 30 minutes, the port is being triggered with the losing carrier.
  2. The carrier then has 1 hour after the allotted time to perform tests on their side and provide us an update that the routing has completed.
  3. The last 30 minutes is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours Not supported  
Downtime expectations Limited and can differ per carrier  
Possible rejections
  • Incorrect CVP code
  • Incorrect end user details
  • DID is part of a range that can't be ported (this relates to the customer’s installation with their current carrier)
Bandwidth, as the gaining carrier, is not provided with any additional details regarding the configurations with losing carriers. 

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