Singapore porting guide

Hamzah Jamil

Updated

  Details Additional information
Country code +65  
Portability coverage Geographic  
Carrier coverage
  • Singtel 
  • Starhub 
  • TPG 
  • MyRepublic
  • Verizon 
  • Superinternet 
  • M1
 
Documentation required by Bandwidth
  • Letter of Authorization (LOA) with the end user entity letterhead
  • POA form (from M1) 
  • Latest invoice
  • The LOA should be signed by the customer, who is currently registered with the losing carrier. 
  • The company stamp is mandatory on the POA document.
Documentation templates  
Porting lead time 25 business days  
Porting time window 2 PM to 4 PM local time  
Porting outside of business hours Not supported  
Downtime expectations Limited  
Possible rejections
  • Incorrect end user details
  • Inactive number
  • Incorrect documentation
  • Incorrect company stamp
  • Multiple options can be selected
 
Porting holidays
  • New Year's Day
  • Lunar New Year's Day
  • Second Day of the Lunar New Year
  • Good Friday
  • Hari Raya Puasa
  • Labour Day
  • Vesak Day
  • Hari Raya Haji
  • National Day
  • Deepavali
  • Deepavali day off
  • Christmas Day
 

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