International Calling plans on the Universal Platform

Jim Moulder

Updated

Note: If you're on the Legacy North American Platform, please see International Calling plans on the Legacy North American Platform.

Our Global Voice Access (GVA) International Outbound product allows Bandwidth customers to terminate (make outbound calls) globally. International calling is enabled by default on all Bandwidth’s outbound voice products unless specifically stated in your contract. We offer three types of dial plans for International Calling:

  • GVA International Outbound Calls - Wholesale
  • GVA International Outbound Calls - Plus
  • GVA International Outbound Calls - Premium

Note: Bandwidth only supports origination calls from numbers conformed to the E. 164 format.

GVA International Outbound Calls - Wholesale

The GVA International Outbound Calls - Wholesale plan allows you to terminate calls to most international destinations, except for high-risk countries where we see incidents of fraudulent traffic. This is Bandwidth’s most economical offering that is designed for call centers and similar use cases where cost is key. You can download the current rates for this plan here.

GVA International Outbound Calls - Plus

The GVA International Outbound Calls - Plus plan allows you to terminate calls to international destinations to which Bandwidth provides routes. You can download the current rates for this plan here.

Note: Since this plan doesn't restrict dialing, there's a risk of running up high costs due to fraudulent traffic. We highly recommend that you follow fraud mitigation best practices to minimize this risk further. 

GVA International Outbound Calls - Premium

The GVA International Outbound Calls - Premium plan allows you to terminate calls to international destinations where Bandwidth provides routes. This is Bandwidth’s highest-quality product and is designed to support retail quality traffic where call completion and quality are more important than price.

Please reach out to your Account Manager if you're looking to set up an International Calling plan or have additional questions. Not sure who your Account Manager is? Please open a ticket with your Bandwidth Support Team or call (855) 864-7776!

Article is closed for comments.