BYOC for Five9 hosted proof of concept setup guide

Andrey

Step 1

Enterprise Bandwidth
  • Sign the proof of concept agreement
  • Review Bandwidth documentation 
  • Inform Five9 of the intention to use Bandwidth for BYOC/SIP Trunk 
  • Account build
    • Configure enterprise account 
    • Configure inbound/outbound trunks
    • Provide enterprise with new telephone numbers
  • Complete the Five9 workbook
  • Bandwidth App overview 
  • TAC visibility for trunk testing

Step 2

Five 9s Bandwidth
  • Setup configuration
    • Build trunks to Bandwidth licenses
    • Create a domain that references Bandwidth trunks
    • Add test numbers to the campaign and set it to Run
    • Optional: Enable International Calling
  • Complete the Five9 carrier interop test
    • Validate inbound/outbound calling
    • Validate all SBCs for failover
    • Document test calls
  • Carrier interop testing
    • Work with Five9 to test inbound/outbound calling
    • Validate SBCs for failover testing
    • Document test calls
  • Customer notification
    • Inform customer of Five9 interop testing success

Step 3

Enterprise Voice testing (with support from Bandwidth if necessary)
Enterprise  
 

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