Zoom Provider Exchange on the Universal Platform

Zoom Provider Exchange allows Zoom Phone and Zoom Contact Center customers to use Bandwidth as their voice carrier and offers an easy solution to integrate with the Zoom Carrier Exchange platform. To set up your account for Zoom UCaaS or Zoom CCaaS, please complete the following steps.

Adding Zoom integration

1. Log in to the Bandwidth App.
2. In the side navigation bar, select Account and click Sub-Accounts. 
3. Each account is required to have at least one Sub-account. Many users choose to keep only one, while others create two to represent development and production environments. If you don’t already have at least one, please complete the following fields and click Create Sub-Account.

4. In the side navigation bar, select Account and click Locations. 
5. Each Sub-account is required to have at least one Location. You can group multiple Locations under a single Sub-account. If you don’t already have at least one, please complete the fields under the Settings tab.

Note: The Origination settings for the Universal Platform have moved to the Voice Configuration page and are now configured via Voice Configuration Packages. You’ll still need a Location to configure your Termination settings.

6. Under Account, select Integrations and then click Add Integration.

7. A new panel will open. Please fill out the details according to the integration you want to set up. In the case of Zoom:
   • Under Integration product, select Voice Integration.
   • Under Unique Name, provide a name for this integration. We recommend choosing one that identifies the integration type and region (e.g., Zoom UC US).
   • Under Integration type, select the region. This can be Zoom UCaaS EU, Zoom UCaaS US, Zoom CCaaS EU, or Zoom CCaaS US. As we launch new regions for the product (e.g., APAC), they will become available in this dropdown once you’re contracted for them.
   • Click Add.

Authorizing Zoom integration

To make sure that your integration works with Zoom App Marketplace for future number syncing, you'll need to authorize the integration:

1. On the Integrations page, click the Authorize button next to Zoom Authentication. A new window will pop up to start the authorization process. Click Authorize.

2. You'll be redirected to the Zoom App Marketplace. If you haven’t logged in to your Zoom Account, it will ask you to enter the credentials of the Account ID that you want to connect to Bandwidth. Otherwise, you’ll see the following page.

3. Click Allow. You'll be redirected again to the Bandwidth App, and your integrations will now be authorized.

Note: It’s only necessary to authorize an integration once. Any existing and future integrations that you create will already be authorized.

4. If at some point you decide to leave the service, you can deauthorize any integrations by clicking Deauthorize. 

Note: Please take the following into consideration:

• Once an integration is deauthorized, routing will stop working. 
• Make sure you’ve updated any Voice Configuration Package (VCP) that was already pointing to a Zoom integration.
• Make sure no numbers are being synced to a Zoom integration

Accessing the Integrations page via Zoom App Marketplace

If you prefer, you can also access the Bandwidth App’s Integrations page directly via Zoom App Marketplace:

1. Log in to your Zoom App Marketplace account and navigate to Carrier Provider Exchange.

2. Search for Bandwidth and select it. If you haven’t logged in to your Bandwidth account, it will ask you to enter the credentials.

3. Once logged in, you'll land on the Bandwidth App Integrations page, where you can create Zoom Phone or Zoom Contact Center integration, or both, and follow the authorization process described in the previous section.

Configuring your inbound traffic

1. After adding and authorizing a Zoom integration, you'll need to configure your inbound traffic to route to your newly created integration. To do that, under Service Management, select Voice Configuration and click Add Package.

2. Create at least one primary route pointing to your new Zoom integration using the Advanced Call Routing (ACR) configuration:
   • Click Create Primary Route.
   • Under Action, select Route to Integration
   • Select the Zoom integration that you want to route to (for example, your newly created Zoom UC EU) and click Save.

3. Complete the rest of the information and click Create Package.

Number configuration and number syncing

Now you can order or port phone numbers. Once the numbers are available in your account, you need to make sure that your Voice Configuration Package has numbers assigned to it. You can assign numbers individually or in bulk on the My Numbers page or during the number ordering process. For more information, see Voice Configuration Packages. 

Our Zoom integration allows you to directly synchronize your numbers with your Zoom account from the Bandwidth App. To access number syncing, navigate to the My Numbers page. If your account is enabled for Zoom integration, you'll see a new column called Zoom integration with the synchronization status of your numbers.

To synchronize, update, or remove your numbers from Zoom, complete the following steps:

1. Select the numbers you need to configure and click Actions.
2. Select Sync with voice integrations from the following panel.

3. From the Actions drop-down menu, select one of the following:
   • Add integration: Synchronize your Zoom number to one of your Zoom integrations.
   • Change integration: Synchronize your Zoom number with a different integration  (for example, UCaaS instead of  CCaaS).
   • Remove integration: Remove a number from Zoom.
4. From the Voice Integration drop-down menu, select an integration and click Save.

5. The Zoom Integration column under the My Numbers page will now display one of the following statuses:
   • Active: The number has been synced to Zoom and has the correct VCP assigned to it.
   • Pending addition: The number is in the process of being synced to Zoom.
   • Pending removal: The number is in the process of being deprovisioned from Zoom.
   • Pending update: The number is in the process of being updated to another integration.
   • Failed to add: The number couldn’t be synced with Zoom. The customer can retry.
   • Failed to update: The number couldn’t be updated to another integration. The customer can retry.
   • Failed to remove: The number couldn’t be deprovisioned from Zoom. The customer can retry.
   • Needs Attention: The number is synced to Zoom but lacks an assigned VCP (or has an incorrect one).