Number Reputation Management integration guide

Bandwidth Number Reputation Management (NRM) empowers enterprises to manage and correct inaccurate call labels like “Scam Likely,” “Spam Risk,” and “Potential Spam.” To access NRM services, you must submit an NRM request and provide a Letter of Authorization (LOA).

An NRM request consists of a questionnaire that Bandwidth, a company that provides NRM and related services, uses to collect important information from customers (businesses or organizations) who wish to improve or manage the reputation of their phone numbers, especially in the context of caller identification, call blocking, and other telecommunications-related issues. Its purpose is to verify ownership and help Bandwidth assess and understand customer-specific needs related to NRM.

An LOA is a legal document that grants an individual the authority to act on behalf of a business or organization in managing its telecommunication services. In the context of NRM, obtaining a valid LOA is essential for Bandwidth to assist you in managing and improving the reputation of your phone numbers. To move forward with NRM services, you must secure an LOA from each entity whose phone numbers you wish for Bandwidth to manage.

To submit an NRM request and provide an LOA, please open a ticket and complete the following steps: 

1. Under What do you need help with today?, select "General Account Support". 
2. Under Organization, select the organization you want this NRM request to be associated with.
3. Under the Account Management Category, select “Number Reputation Management”.
4. The Subject and Description of Issue or Concern fields will auto-populate, and links to the relevant templates will appear under the text box, as shown in the screenshot below. Please download and complete the NRM template and the LOA form in full. 
5. Upload both files under Attachments and click Submit.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!