How do I add or delete E911 geolocations in the Bandwidth Dashboard?

The Bandwidth Dashboard lets you create and manage a pool of geolocations to be used by endpoints for directing emergency services. Each endpoint must be associated with a geolocation (for taxation purposes), but you can associate a single geolocation with multiple endpoints. When a new geolocation or endpoint association is created, an E911 order is generated. If you're looking for information on how to add or delete E911 endpoints, check out this support article.

To view the list of 911 geolocations and endpoints:

1. Log into the Bandwidth Dashboard.
2. In the top navigation bar, click Account and select Dynamic Location Routing. 

Note: If you'd like to view your E911 orders, you can either use the Search for an Order tool on the home page, or click the Orders tab in the top navigation bar and scroll down to the E911 Orders section. For more information about managing orders, check out this support article.

How do I add geolocations?

1. In the top navigation bar, click Account and select Dynamic Location Routing. 
2. Select Geolocations and click +Add.
3. Fill out the form. If you'd like to enter additional address fields, such as a number prefix or street suffix, select Show Detailed Form.
4. Add a Geoocation ID to help you identify this order in the future. If you don't add it, a unique identifier will be auto-generated and must be passed at the time of call.
5. Click Add Geolocation.

6. You'll see an address validation message displaying the address you submitted and its reformatted version.
   • To proceed, click Accept and Submit.
   • To edit the reformatted address, click Edit Reformatted Address.
   • To return to the previous page, click Cancel.

How do I add geolocations in bulk?

1. In the top navigation bar, click Account and select Dynamic Location Routing. 
2. Select Geolocations and click +Add.
3. Fill out our E911 geolocations template and save the file in the .csv format.
4. Click Import Geolocations.
5. Drag and drop the file into the field or click Browse to search for it on your computer. 
6. Click Save Changes.

How do I delete geolocations?

1. In the top navigation bar, click Account and select Dynamic Location Routing. 
2. Select Geolocations.
3. Click the checkbox next to the geolocation(s) you'd like to remove and click Delete.

Note: If the geolocation has one or more endpoints associated with it, the checkbox will be greyed out. To delete that geolocation, you'll first need to associate its endpoint(s) with another billing geolocation. 

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!