911 Dynamic Location Routing: managing your addresses and endpoints

Note: Bandwidth doesn't support SIP with more than 6 characters prepended. 

Managing your addresses and endpoints

You can use the Bandwidth Dashboard to create and manage a pool of 911 addresses to be used for SIP endpoints. Each address can be associated with one or multiple SIP endpoints by identifying the endpoint and providing caller information. When a new address or SIP endpoint association is created, a new E911 Order is generated.

To start submitting an order, simply click Account and then select Dynamic Location Routing.

For a list of past E911 Orders, visit the Search Orders page. If you'd like to configure 911 Access for phone numbers, visit Configure Line Features or configure a single phone number through My Numbers.

Adding a new address to your address pool via the Bandwidth Dashboard

When adding a new address, please make sure to also add the 911 Location ID. If you don't add the Location ID, a unique Identifier will be created and must be passed at time of call.

Your creation confirmation will display on the screen.

Order Details page

Adding an endpoint to your account

To add an endpoint, please navigate to the SIP Endpoints tab and click Add. Here you can add the Endpoint ID, Caller Name, and the Callback number.

Note: Please see Endpoint attributes to ensure you format this information correctly.

Select the primary address to associate the endpoint and/or create a new address. To search for a provisioned address, simply begin typing the 911 Location ID and click Enter. The click Select to select the correct address.

Click Add Endpoint.

Your creation confirmation will display on the screen.

Bulk Imports

Please use this .csv template to import Addresses and/or Endpoints in bulk.

Deleting Endpoints

Navigate to the SIP Endpoints tab and select Delete. Then click the trash bin icon to the left of the Endpoint ID column to proceed with deletion.

Your deletion confirmation will display on the screen. 

Deleting Addresses

Navigate to the Address Pool tab and select Delete. Click the trash bin icon to the left of the 911 Location ID column to proceed with deletion.

Note: You must delete all SIP Endpoints associated with an address before you can delete that address.

Your deletion confirmation will display on the screen.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776