1. Bandwidth Support Center
  2. Messaging Support
  3. Hosted Messaging

How do I import or remove phone numbers for Hosted Messaging?

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Emily Champion

Updated

Hosted Messaging allows you to enable numbers for messaging without having to port them into your account. It's designed to allow you to send and receive SMS and MMS messages using the Bandwidth platform while leaving the voice service in place with your current carrier or service provider.

To use this service, you'll first need to enable at least one Location for messaging. Please take a look at our messaging setup guides for instructions:

How do I import phone numbers for Hosted Messaging?

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Numbers and select Hosted Messaging.
  3. Select Import Numbers.
  4. Enter the phone numbers you want to import. You can add up to 5,000 numbers at once. 
  5. Select the Sub-account and Location (optional), and click Check Importability.

Import Numbers

  1. Once the system determines which numbers qualify for importability, click Start Importing. 
  2. Enter the subscriber information and the service address.
  3. Select the Sub-account and Location. You may also enter an optional Customer Order ID. 
  4. Click Submit.

How do I remove phone numbers for Hosted Messaging?

  1. In the top navigation bar, click Numbers and select Hosted Messaging. 
  2. Select Remove Imported Numbers. 
  3. Enter the phone numbers you want to remove.
  4. Enter the Customer Order ID (if you've selected one previously).
  5. Click Remove Numbers.

Remove Imported Numbers

Important: It's the responsibility of the Bandwidth customer to remove the hosted number from their inventory in order to prevent inadvertent charges for it in the future. Once the customer removes the hosted number, we'll send an update to the Numbering Registry administrator to drop that hosted number from Bandwidth Messaging, since it will no longer be controlled by Bandwidth. After this, the customer's new messaging provider will be responsible for updating the messaging routing on that number. This is based on the commercial agreement between the customer, their new messaging provider, and the end user.
 
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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