How Do I Setup Hosted Messaging and Text Enable External Phone Numbers?

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Chase Greiser

Updated

This article references the ‘New’ interface in the Bandwidth Dashboard. Looking for the ‘Classic’ experience? Click here!

 

Hosted Messaging is a service that allows Bandwidth customers to enable non-Bandwidth owned/operated phone numbers for messaging. This product is designed to allow customers to send and receive SMS/MMS messages using the Bandwidth platform while leaving the voice service in place with the current carrier/service provider. More information can be found here

After working with your sales representative to add Hosted Messaging to your account, a Bandwidth Implementation Specialist will enable your account during onboarding.

To use the service, you'll need to first enable at least one location for messaging.

In order to add phone numbers for Hosted Messaging, perform the following steps:

    1. On the top navigation menu of the Bandwidth Dashboard, click 'Numbers' and then 'External Numbers'
    2. From this page, users may copy/paste a list of phone numbers in the box below or use the provided template CSV for upload (up to 5,000 numbers at a time)
    3. Assign the phone numbers to a Sub-Account and Location
    4. Provide an optional customer order ID
    5. Set the LOA type: Carrier or Subscriber
    6. Click 'Add External Numbers' to complete

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In order to remove phone numbers:

    1. On the top navigation menu of the Bandwidth Dashboard, click 'Numbers' and then 'External Numbers'
    2. From the 'External Numbers' page, select 'Remove' and perform the aforementioned steps

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