Can I text-enable a non-Bandwidth phone number?

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Mark Macchioni

Updated

Yes! Hosted Messaging is a service that allows Bandwidth customers to enable numbers that the customer doesn't own for voice. This product is designed to allow customers to send and receive SMS/MMS messages using the Bandwidth platform while leaving the voice service in place with the current carrier/service provider. More information can be found in this support article.

Which numbers are supported?

  • Non-wireless local numbers, if you're a CLEC and have your own US or Canadian landlines/VoIP numbers, or if you have a valid written authorization from the current CLEC number provider for voice services.
  • Toll-free numbers, if you're a RespOrg and have authorization from the business end-user to text-enable it, or if you're the end-user and have written authorization from the RespOrg to text-enable the number with Bandwidth.

Which numbers aren't supported?

  • Wireless numbers

If you're interested in adding this product to your suite of messaging services, please reach out to your Account Manager. Not sure who your Account Manager is? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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