Does Bandwidth handle opt-in and opt-out keywords?

Jessica Murray

Updated

Bandwidth doesn't provide any opt-in or opt-out support for long codes and short codes. Our toll-free messaging does enforce opt-in/opt-out commands at the network layer, however the onus of honoring these commands and maintaining opt-in and opt-out lists lies with the customer.

Keywords supported on the TF channel at the network layer:

  • Opt-Out Keywords: STOP, ARRET, ARRÊT
  • Opt-In Keywords: UNSTOP, START, DEBUT, DÉBUT, DEBUTER, DÉBUTER

For more information, please see our A2P use case best practices.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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