How are the usage minutes for a seat calculated?

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Carissa Matton

Updated

Usage for seats is pooled at the parent account level.

For example, if reseller/partner account "A" has ten sub-­­accounts (customers) each with one UC 500 seat. The total number of minutes for this account "A" would be 10 * 500 minutes = 5000 minutes. Although each sub-­­account for account "A" has a total of 500 minutes, the overage (or excess) minute used charge is only applied when the total of 5000 minutes is exceeded at the account level.

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