Where can I find real-time network updates?

If Bandwidth encounters a network service impairment or has a scheduled maintenance, we'll post real-time updates on the Bandwidth Status Page. You may subscribe to this page to receive updates via Email, SMS, WebHook, Atom feed, or RSS feed. Please note, that both Scheduled Maintenance and Service Impairments are via a single subscription. 

Network incident update intervals

During a network incident, a 24/7 response team will alert customers of an impairment and provide updates via the Status Page.

• If an impairment is within our network, we'll provide updates about once an hour or sooner.
• If an impairment is outside of our network, such as a Local Market Impairment or catastrophic event, we'll provide updates about every 4 hours or sooner.

How do I subscribe for updates?

1. Navigate to the Bandwidth Status Page.
2. In the top right corner, click Subscribe to Updates.
3. Select your preferred subscription method: Email, SMS, Webhook, Atom feed, or RSS feed.
4. Click Subscribe.
5. On the next page, you'll see components based on your contracted services. Use the drop-down arrows to view available options and check the box next to those you'd like to subscribe to.
6. Scroll down to the bottom and click Save.

How do I edit my subscription preferences?

1. Click Subscribe to Updates.
2. Select and enter the subscription method you'd like edit. For example, if you'd like edit your email preferences, you need to click the email icon and enter your email address.
3. On the next page, you'll see available components based on your contracted services. Use the drop-down arrows to see which ones you're currently subscribed to. If you'd like to subscribe to an additional component, check the box next to it. To unsubscribe from a particular component, simply uncheck the relevant box.
   • Note: If you'd like to unsubscribe from all updates, click Unsubscribe from updates in the Subscriber field near the top of the page.
4. Scroll down to the bottom and click Save.