Where can I find real-time network updates?
FollowIf Bandwidth encounters a network service impairment or has a scheduled maintenance, we'll post real-time updates on the Bandwidth Status Page. You may subscribe to this page to receive updates via Email, SMS, WebHook, Atom feed, or RSS feed.
Network incident update intervals
During a network incident, a 24/7 response team will alert customers of an impairment and provide updates via the Status Page.
- If an impairment is within our network, we'll provide updates about once an hour or sooner.
- If an impairment is outside of our network, such as a Local Market Impairment or catastrophic event, we'll provide updates about every 4 hours or sooner.
How do I subscribe for updates?
- Navigate to the Bandwidth Status Page.
- In the top right corner, click Subscribe to Updates.
- Select your preferred subscription method: Email, SMS, Webhook, Atom feed, or RSS feed.
- Click Subscribe.
- On the next page, you'll see components based on your contracted services. Use the drop-down arrows to view available options and check the box next to those you'd like to subscribe to.
- Scroll down to the bottom and click Save.
How do I edit my subscription preferences?
- Click Subscribe to Updates.
- Select and enter the subscription method you'd like edit. For example, if you'd like edit your email preferences, you need to click the email icon and enter your email address.
- On the next page, you'll see available components based on your contracted services. Use the drop-down arrows to see which ones you're currently subscribed to. If you'd like to subscribe to an additional component, check the box next to it. To unsubscribe from a particular component, simply uncheck the relevant box.
- Note: If you'd like to unsubscribe from all updates, click Unsubscribe from updates in the Subscriber field near the top of the page.
- Scroll down to the bottom and click Save.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864 7776!
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