Where can I find real-time network updates?

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Sam Mackey

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If Bandwidth encounters a network service impairment or has a scheduled maintenance, we'll post real-time updates on the Bandwidth Status PageYou may subscribe to this page to receive updates via Email, SMS, WebHook, Atom feed, or RSS feed.

Network incident update intervals

During a network incident, a 24/7 response team will alert customers of an impairment and provide updates via the Status Page.

  • If an impairment is within our network, we'll provide updates about once an hour or sooner.
  • If an impairment is outside of our network, such as a Local Market Impairment or catastrophic event, we'll provide updates about every 4 hours or sooner.

How do I subscribe for updates?

  1. Navigate to the Bandwidth Status Page.
  2. In the top right corner, click Subscribe to Updates.
  3. Select you preferred your subscription method: Email, SMS, Webhook, Atom feed, or RSS feed.
  4. Click the corresponding Subscribe button.
  5. On the next page, you'll see components based on your contracted services. Use the drop-down arrows to view available options and check the box next to those you'd like to subscribe to.
  6. Scroll down to the bottom and click Save.

How do I edit my subscription preferences?

  1. Click Subscribe to Updates.
  2. Enter the subscription method you'd like edit. For example, to edit your email preferences, you'll need to enter your email address first.
  3. On the next page, you'll see components based on your contracted services. Use the drop-down arrows to view available options and check the box next to those you'd like to subscribe to. If you want to unsubscribe from a particular component, simply uncheck the box next to it.
    • Note: If you'd like to unsubscribe from all updates, click Unsubscribe from updates in the Subscriber field near the top of the page.
  4. Scroll down to the bottom and click Save.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864 7776!

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