Does the Bandwidth App offer self-guided training?

Yes! The Bandwidth Learning Lab has a library of step-by-step guides that explain how to navigate the Bandwidth App. These on-demand tutorials cover tasks that are part of your onboarding process, like creating a Sub-Account or Location, as well as those you may be doing on an everyday basis, such as submitting port orders or updating phone number line features.

Where do I find the Bandwidth Learning Lab guides?

1. Log in to the Bandwidth App.
2. Click Learning Lab in the bottom-right corner.
3. Under Bandwidth Learning Lab, select Onboarding Guides or Everyday Guides.
4. Click on any guide from the list to begin the step-by-step walkthrough. 

Onboarding Guides

Account Setup Overview

This guide covers Sub-Accounts, Applications, and Locations, what they are used for, and some use cases for creating one or more of each.

Create a Sub-Account

This guide provides instructions on how to create a Sub-Account (Site), where you'll organize your phone number inventory to make grouping services easier.

Create a Messaging Application 

This guide explains how to create an Application. This will let you set your webhook (callback) URLs so that Bandwidth can make an HTTP request to your endpoint whenever a Messaging event occurs.

Create a Location

This guide provides instructions on how to create a Location (SIP Peer), where you'll provision your signaling IP addresses for Voice and link your Application for Messaging APIs. When a phone number is added to a Location, it inherits the routing settings and properties of that Location.

Order New Phone Numbers

This guide explains the process for ordering phone numbers. Enjoy predictive "as-you-type" search suggestions, a shopping cart to catalog your selections, rate tier filtering, the ability to order phone numbers using multiple search criteria, and more.

Everyday Guides

Submit a Port

This guide covers the step-by-step workflow for porting phone numbers in the Bandwidth App.

Create New Users

This guide provides instructions to account admins on how to create new users and grant other team members account access in the Bandwidth App. 

Update Phone Number Line Features

This guide explains how to update phone number line features from the Phone Number Details page.

Edit a Port Order

This guide provides instructions on how to edit a port order and update the end user details to reflect what the losing carrier has in their records.

Pay Your Invoice

This guide explains how to find the key components, such as your Account ID and invoice amount, so you can pay your Bandwidth invoice.

Report on Usage

This guide provides instructions for accessing your rated call details reports, like Billing Detail Records (BDRs) for voice and Message Detail Records (MDRs) for messaging, in the Bandwidth App.

Subscribe to Email Alerts

This guide explains how to subscribe to email notifications on phone number order activity, so you can stay up-to-date on the status of your port orders, backorders, and more.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!