What self-guided training is available in the Bandwidth Dashboard?Follow
The Bandwidth Learning Lab is a library of step-by-step guides in the Bandwidth Dashboard that prompt and train you through key tasks.
These aren’t just simulations or videos. They’re embedded guides that prompt you through the actual processes you perform in the Bandwidth Dashboard. It’s like having an expert train you through every step!
What guides are available in the Quick Start Guides?
|Network Services||V2 Voice and Messaging||Unified Communications (UC)|
|How to Use the Bandwidth Learning Lab||How to Use the Bandwidth Learning Lab||How to Use the Bandwidth Learning Lab|
|Create a Sub-Account||Create a Sub-Account||*Trunking Settings|
|Create a Location||*Create a Voice Application||Create a Sub-Account|
|Order a Phone Number||*Create a Messaging Application||Create a Location|
|Subscribe to Network Service Status||Create a Location||Order a Phone Number|
|Order a Phone Number||Subscribe to Network Service Status|
|Subscribe to Network Service Status|
*denotes a guide unique to it’s segment
Trunking Settings (UC Cloud Accounts)
Set the quantity of concurrent calls for your UC Cloud account on the Trunking Settings page. Each trunk is defined as a single concurrent channel or session.
Create a Sub-Account
Create new Sub-Accounts to help organize your inventory. These house your Locations to make grouping services a little easier.
Create a Voice Application (V2 Voice)
In this lesson, you'll learn how to generate an application and associate it with your phone number’s location. Once you're finished, you can get started with sending and receiving inbound and outbound voice events.
Create a Messaging Application (V2 SMS)
In this lesson, you'll learn everything you need to get started with sending text messages. Follow this guide to generate an application and associate it with your phone number’s location.
Create a Location
You'll create new Locations to organize your phone number inventory and configure routing settings for voice and messaging.
Order New Phone Numbers
In this lesson, you'll learn how to order one or more phone numbers. With augmented searching, a shopping cart, advanced filtering and the ability to span multiple search criteria in a single order, we think you’ll be faster than ever at ordering numbers.
Subscribe to Network Service Status
We offer real-time network updates for outages, scheduled maintenance, and general notices. Head over to the Bandwidth Status Page and click Subscribe to Updates.
What guides are available in Beyond the Basics?
Submit a Port
Porting can be complicated, which is why Bandwidth is here to help. In this lesson you'll learn porting best practices, how to increase your likelihood of getting your preferred FOC, the difference between a partial port and a full port, how to use our Customer Activation feature, and more!
Create New Users
An Administrator may create additional user logins to give other team members access to your Bandwidth Dashboard account.
Update Phone Number Line Features
You may update phone number line features from the Phone Number Details page. Available options are:
- Call Forwarding
- Outbound Caller ID & Inbound Caller ID
- Directory Listing & Directory Assistance
- SMS Messaging
- 911 Address (UC Accounts)
Edit a Port Order
A port order in Exception status means that Bandwidth received a rejection from the losing carrier. Learn how to edit the order and update the end user details to reflect what the losing carrier has on their records.
Pay Your Invoice
Visit the Bandwidth Pay Site to remit a payment. From this page, you'll need your Account ID and your invoice amount. Follow this guide to learn how to find these key components!
Report on Usage
The Bandwidth Dashboard can produce rated call detail reports. Learn how to download Billing Detail Records (BDRs) for voice and Message Detail Records (MDRs) for messaging.
Subscribe to Email Alerts
Stay up-to-date on the status of your port orders, backorders, and more. In this lesson you'll learn how to subscribe to email notifications on phone number order activity.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!
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