What self-guided training is available in the Bandwidth Dashboard?


Chase Greiser



The Bandwidth Learning Lab is a library of step-by-step guides in the Bandwidth Dashboard that prompt and train you through key tasks.

These aren’t just simulations or videos. They’re embedded guides that prompt you through the actual processes you perform in the Bandwidth Dashboard. It’s like having an expert train you through every step!

Log into the Bandwidth Dashboard

What guides are available in the Quick Start Guides?

Network Services V2 Voice and Messaging Unified Communications (UC)
How to Use the Bandwidth Learning Lab How to Use the Bandwidth Learning Lab How to Use the Bandwidth Learning Lab
Create a Sub-Account Create a Sub-Account *Trunking Settings
Create a Location *Create a Voice Application Create a Sub-Account
Order a Phone Number *Create a Messaging Application Create a Location
  Create a Location Order a Phone Number
  Order a Phone Number  

*denotes a guide unique to it’s segment

Trunking Settings (UC Cloud Accounts)

Set the quantity of concurrent calls for your UC Cloud account on the Trunking Settings page. Each trunk is defined as a single concurrent channel or session.

Create a Sub-Account

Create new Sub-Accounts to help organize your inventory. These house your Locations to make grouping services a little easier. 

Create a Voice Application (V2 Voice)

In this lesson, you'll learn how to generate an application and associate it with your phone number’s location. Once you're finished, you can get started with sending and receiving inbound and outbound voice events.

Create a Messaging Application (V2 SMS)

In this lesson, you'll learn everything you need to get started with sending text messages. Follow this guide to generate an application and associate it with your phone number’s location.

Create a Location

You'll create new Locations to organize your phone number inventory and configure routing settings for voice and messaging.

Order New Phone Numbers

In this lesson, you'll learn how to order one or more phone numbers. With augmented searching, a shopping cart, advanced filtering and the ability to span multiple search criteria in a single order, we think you’ll be faster than ever at ordering numbers. 


What guides are available in Beyond the Basics?

Submit a Port

Porting can be complicated, which is why Bandwidth is here to help. In this lesson you'll learn porting best practices, how to increase your likelihood of getting your preferred FOC, the difference between a partial port and a full port, how to use our Customer Activation feature, and more!

Create New Users

An Administrator may create additional user logins to give other team members access to your Bandwidth Dashboard account.

Update Phone Number Line Features

You may update phone number line features from the Phone Number Details page. Available options are:

  • Call Forwarding
  • Outbound Caller ID & Inbound Caller ID
  • Directory Listing & Directory Assistance
  • SMS Messaging
  • 911 Address (UC Accounts)

Edit a Port Order

A port order in Exception status means that Bandwidth received a rejection from the losing carrier. Learn how to edit the order and update the end user details to reflect what the losing carrier has on their records.

Pay Your Invoice

Visit the Bandwidth Pay Site to remit a payment. From this page, you'll need your Account ID and your invoice amount. Follow this guide to learn how to find these key components!

Report on Usage

The Bandwidth Dashboard can produce rated call detail reports. Learn how to download Billing Detail Records (BDRs) for voice and Message Detail Records (MDRs) for messaging.

Subscribe to Email Alerts

Stay up-to-date on the status of your port orders, backorders, and more. In this lesson you'll learn how to subscribe to email notifications on phone number order activity.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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