What self-service training is available in the Bandwidth Dashboard?


Chase Greiser


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The Bandwidth Learning Lab is a library of step-by-step guides in the Bandwidth Dashboard that prompt and train you through key tasks.

These aren’t just simulations or videos. They’re embedded guides that prompt you through the actual processes you perform in the Bandwidth Dashboard. It’s like having an expert train you through every step!

Log into the Bandwidth Dashboard


What guides are available?

Quick Start Guides

Beyond the Basics Guides

Sub-Accounts and Locations Update Phone Number Line Features
Subscribe to Email Alerts Port Order Details Tour
Order New Phone Numbers Edit a Port Order
Submit a Port Set Custom Porting Time
Create New Users  
Report on Usage (BDR/MDR)  
Pay Your Invoice  
Create a Messaging Application (V2)  


Sub-Accounts and Locations

Create new Sub-Accounts and Locations to organize your inventory. Users tend to build new Locations to segment their customer channels that have unique IP addresses.


Subscribe to Email Alerts

Stay up-to-date on the status of your port orders, backorders, and more. In this lesson you will learn how to subscribe to receive email notifications on phone number order activity.


Order New Phone Numbers

In this lesson, you will learn how to order one or more phone numbers. With augmented searching, a shopping cart, advanced filtering and the ability to span multiple search criteria in a single order we think you’ll be faster than ever at ordering numbers.


Submit a Port

Porting can be complicated, which is why Bandwidth is here to help. In this lesson you will learn porting best practices, how to increase your likelihood of getting your preferred FOC, the difference between a partial port and a full port, how to use our 'Customer Activation' feature, and more!


Create New Users

An Administrator may create additional user logins to give other team members access to your Bandwidth Dashboard account.


Report on Usage

The Bandwidth Dashboard can produce rated call detail reports. Learn how to download Billing Detail Records (BDRs) for voice and Message Detail Records (MDRs) for messaging.


Pay Your Invoice

Visit pay.bandwidth.com to remit payment. From this page, you will need your Account ID and your invoice amount. Follow this guide to learn how to find these key components!


Create a Messaging Application (V2)

In this lesson, you will learn everything that you need to get started with sending text messages. Follow this guide to generate an application and associate it with your phone number’s location.


Update Phone Number Line Features

You may update Telephone Number Line features from the the 'Telephone number details' page. Click here to learn more. Available Options are:

  • Call Forwarding
  • Outbound Caller ID
  • Inbound Caller ID
  • Directory Listing
  • Directory Assistance
  • Custom URI

Port Order Details Tour

Get to know your port order. Stay up-to-date with the status of your port order, send a note to the Bandwidth team, upload a Letter of Authorization (LOA), and cancel your order if necessary.


Edit a Port Order

A port order in Exception status means that Bandwidth received a rejection from the losing carrier. Learn how to edit the order to update the end user details to reflect what the losing carrier has on their records.


Set Custom Porting Time

We give you the freedom and flexibility to choose the date and time that your numbers are activated so your staff can be on-site or on-call if needed. This lesson will walk you through setting a custom porting time.



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