Your Bandwidth Invoice

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Matt Segall

Updated

We're committed to our customers and constantly strive to improve your Bandwidth experience. We'd love your continued feedback on our invoice!

 

Table of Contents 

WHAT DOES THE BANDWIDTH INVOICE LOOK LIKE? 

WHAT ARE THE KEY INVOICE FEATURES?

HOW DO I RECEIVE MY INVOICE?

WHAT IF I WANT TO CHANGE MY INVOICE DELIVERY CONTACTS?

HOW DO I PAY MY INVOICE?

WHERE DO PAYMENTS SHOW ON THE INVOICE?

HOW DO I SET UP AUTOPAY?

WHAT INFORMATION DOES THE INVOICE CSV INCLUDE?

WHAT IF I HAVE MORE QUESTIONS ABOUT MY INVOICE?

 

WHAT DOES THE BANDWIDTH INVOICE LOOK LIKE? 

Click the image below to check out an example invoice!

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WHAT ARE THE KEY INVOICE FEATURES?

Our invoice provides you all the information you need, where you need it. Here are some of the key features: 

Feature

PDF/CSV

Account information

Charge information

How to pay your invoice

Receive your invoice via email

Retrieve your invoice via the Bandwidth Dashboard

A CSV version of your invoice with supplemental details

Streamlined charge line item display

Account summary covering the last 180 days of transactions, including payments and credits

Charge groupings by product category

Displays multiple provisioning accounts on one invoice

 

HOW DO I RECEIVE MY INVOICE?

Although Bandwidth emails the invoice to the contacts we have on file for your account, you’re also be able to retrieve it from the Bandwidth Dashboard. As an added bonus, we provide a CSV version of your invoice along with the PDF you receive via email.

 

WHAT IF I WANT TO CHANGE MY INVOICE DELIVERY CONTACTS?

Just have an authorized contact open a ticket with our Billing team, specify which emails you’d like added or removed, and we'll square everything away for you!

 

HOW DO I PAY MY INVOICE?

Please use your account number to make payments on your invoice. Your invoice contains your account number, it begins with “BW-”.

 

WHERE DO PAYMENTS SHOW ON THE INVOICE?

Payment details are displayed on page 2 of the invoice under Account Summary. The invoice groups charges by product family to make it easier to reconcile with your contracted rates.

 

HOW DO I SET UP AUTOPAY?

If you’re interested in signing up for autopay, please visit our pay site. You'll need to specify a single payment method for the auto payment of your invoice.

  

WHAT INFORMATION DOES THE INVOICE CSV INCLUDE?

The CSV is meant to provide the most granular breakdown of charges you receive on the PDF. For example, the invoice PDF may have a single line item for number port-in charges covering the month of July. The CSV will have individual rows with quantities for each day of July that had number port-in charges.

You'll receive the CSV as a separate attachment via email along with the PDF as soon as your invoice is ready each month. The CSV is also included when you download your invoice from the Bandwidth Dashboard.

Looking to compute the rate for a particular line item on your invoice? No problem! Just divide the charge column by the quantity to get the rate.

Want to see what it looks like? Download a preview of our Bandwidth invoice CSV!

 

WHAT IF I HAVE MORE QUESTIONS ABOUT MY INVOICE?

If you want to learn more about your invoice directly from our experts, check out the webinar below! If you have any questions, please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776

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