Your Bandwidth invoice

What does the Bandwidth invoice look like? 

Click the image below to check out an example invoice!

What are the key invoice features?

Our invoice provides you with all the information you need, where you need it. Here are some of the key features: 

How do I receive my invoice?

Although Bandwidth emails invoice's to the contacts we have on file for your account, you’re also able to download them from the Bandwidth Dashboard. As an added bonus, we provide a CSV version of your invoice along with the PDF you receive via email.

What if I want to change my invoice delivery contacts?

Just have an authorized contact open a ticket with our Billing team, specify which emails you’d like added or removed, and we'll square everything away for you! 

How do I pay my invoice?

Please use your account number to make payments on your invoice. Your invoice contains your account number, it begins with “BW-”.  

Where can I find payments on my invoice?

Payment details are displayed on page 2 of the invoice under Account Summary. The invoice groups charges by product family to make it easier to reconcile with your contracted rates.

Note: As of December 2020, the carrier surcharges on your invoice are broken out by carrier. Previously, these appeared on your invoice as a blended surcharge for both US Long Code and Canadian messages. For more information, please see this support article.

How do I set up autopay?

If you’re interested in signing up for autopay, please visit our pay site. You'll need to specify a single payment method for the auto payment of your invoice.

What information does the invoice CSV include?

The CSV is meant to provide the most granular breakdown of charges you receive on the PDF. For example, the invoice PDF may have a single line item for number port-in charges covering the month of July. The CSV will have individual rows with quantities for each day of July that had number port-in charges.

You'll receive the CSV as a separate attachment via email along with the PDF as soon as your invoice is ready each month. The CSV is also included when you download your invoice from the Bandwidth Dashboard.

Looking to compute the rate for a particular line item on your invoice? No problem! Just divide the charge column by the quantity to get the rate.

Want to see what it looks like? Download a preview of our Bandwidth invoice CSV!

Where can I find more information?

For more information, please see our invoicing and payments FAQs. Feel free to also check out the webinar below if you want to learn more about your invoice directly from our experts! 

Questions? please open a ticket with your Bandwidth Billing Team or hit us up at (855) 864-7776!