How do I port phone numbers?

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Mark Macchioni

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We handle the phone number porting smoothly with our step-by-step port-in workflow. In this article, you’ll learn how to submit anywhere from a single number port to a 20,000 number project port. We'll also show you how to bundle multiple losing carriers and phone number types onto a single order!

Begin Porting Numbers

To begin the process of porting your phone numbers to Bandwidth's network, please first confirm that they can be ported:

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Numbers and select Port.
  3. Type or paste the phone numbers you wish to port into the Phone numbers field and and click Check Portability.
  4. If the system identifies these numbers as portable, click Start Port Request

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Note: you’ll see the losing carrier breakdown on the left side of the page. On the right, you’ll enter all of the porting information, including the Billing Telephone Number (BTN), address, account information, and additional documents and fields. 

Step 1: Billing Telephone Number (BTN)

  1. Enter the Billing Telephone Number (BTN) of the current account. 
  2. If you‘re porting the BTN, select the second option. This will allow you to provide a new BTN for remaining lines or services. Otherwise, you can port the BTN and disconnect all remaining lines and/or services.
  3. Click Continue

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Step 2: End User Account Information

  1. Account type: Choose either Business or Residential.
  2. Note: The account type is based on your account structure with the losing carrier.
  3. Customer name: Enter the business or end-user’s name as it appears with the losing carrier. 
  4. Person authorizing this port (Name on LOA): Enter the name of whomever authorized the port.
  5. Account number: This is typically the end-user’s billing account number generally found on their invoice. For some losing carriers, this is a required field. If you have this information, we recommend that you provide it when submitting your port.
  6. Account PIN: This field isn't always required. Typically PINs are associated with wireless or simple ports. The end-user should be able to retrieve this information from their losing carrier.
  7. Click Continue.

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Step 3: Service Address

  1. Provide the service address associated with the phone numbers that you’re porting. 
    • Note: A simple Service Address form is provided by default. If you'd like to switch to a detailed version, click Show Detailed Form.

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Step 4: Documents & Additional Information

  1. Customer Order ID: Here you have an opportunity to enter a unique customer order ID.
  2. Files: Upload any additional documents like the Letter of Authorization (LOA) or bill copies. This is optional for on-net ports, so you may choose to leave them blank and click Skip.
    • Note: An LOA is still required for toll-free and Canadian ports.
  3. Please repeat these steps for any other carriers that are listed out on the left hand side of the page. Once you fill out the required information for all carriers, click Continue at the bottom right corner of the screen. 

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Step 5: Group & Schedule Activation Dates

On this page, you can request activation dates for each carrier or as a group. The cool thing about bulk porting is that you can easily group and coordinate activation dates across multiple orders using a few different options. Here are some pro tips:

  • If you want all of your ports to activate on the same day and time, keep them together as a bulk port.
  • Alternatively, if you want your orders to have unique activation dates, click Add a Bulk Port and drag your carrier group(s) to the new section.
  • You can also drag your carrier group to the Individual Ports section if you’d like for your ports to have their own activation date and time.

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To set your activation date and time, perform the following steps:

  1. Click Edit.
  2. Requested activation date: We recommend choosing a date 4+ business days from your submission date.
  3. Requested activation time: All of our ports default to activate at 11:30 AM ET. If you’d like your order to be activated at another time on the day of Firm Order Commitment (FOC), please use the time scrubber to select it. 
  4. Click Continue to Final Review at the bottom right corner of the screen. 

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Note: If you have multiple losing carriers in your order, they’ll be grouped by default in Bulk Ports. You can edit the requested FOC date on the bulk port by clicking Edit above the subtending ports. If you’d like to activate single carrier orders at different times, you can drag each order into Individual Ports by clicking and dragging them into the labeled field. From there, you’ll be able to click Edit and choose your individual date and time. 

Step 6: Review Port Orders

  1. Make sure that each bulk or individual order has the correct information and confirm that they're ready to be sent to the losing carrier(s).
    • Note: If you need to make a correction, you can return to the previous page by clicking Back. If you'd like to start the process from the beginning, click Start Over.
  2. If everything looks good, navigate to the Place and Port section on the right side of the page and select a Sub-account and Location from the drop-down menu.
  3. Once you're done, click Submit.

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Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776! 

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