Bandwidth's Enhanced Porting Experience FAQFollow
Table of Contents
Does the Enhanced Porting Experience make project port tickets obsolete?
The Enhanced Porting Experience will help tremendously with project porting, because customers can now manage multiple port-in requests from multiple different carriers without engaging Bandwidth (hence, getting rid of tickets). However, there are still scenarios (complex ports, various addresses associated with one carrier, etc.) that won’t be covered by this functionality and should be handled by a ticket instead. So, while project port tickets will decline, the Enhanced Porting Experience won’t totally eliminate the need for manual handling of some project ports.
Can you select a customer activation time for bulk and individual ports?
Yes, you’ll be able to choose a customer activated time for both bulk and individual ports by simply selecting the activation time on the time scrubber.
How do you change the Firm Order Commitment (FOC) date of an order?
You can change the requested FOC date prior to submitting an order by using the calendar and time slider. You can also change the FOC date of an order after it’s submitted by clicking the ‘Edit’ button on the order details page.
How many phone numbers can you port at a time?
Our “Check portability” page can take up to 20,000 phone numbers at one time. Orders have a limit of 5,000 phone numbers per losing carrier.
Are toll-free numbers handled separately or can I combine them with local numbers under bulk ports?
Toll-free phone numbers can be combined in “Check portability” with local numbers.
Is there a way to pull a Customer Service Record (CSR) during the porting process?
Yes, you can still follow the normal procedure for requesting CSR information by submitting a note on the order asking us to provide a CSR.
I won’t have the time of activation until after I submit an order. Can I go back and add the time later?
If you won’t have an activation time until after you submit the port request, we suggest you request a customer activation date of 8 PM ET for those orders. That way, on the day of FOC you’ll be able to activate any time up until 8 PM.
Is there a limit to how many losing carriers I can submit on a single order?
There is no limit to the amount of losing carriers, but each port order will be restricted to a limit of 5,000 numbers.
Is there a limit to how many drafts I can save?
Nope! There is no limit to how many drafts can be created. However, drafts that remain untouched for 2 days will be automatically deleted.
Do I have to enter each number individually or can I use ranges?
Ranges are not accepted, but you can copy and paste large amounts of phone numbers into the check portability field.
Can I do multiple ports with different sub-accounts and locations?
The porting flow only allows for one Sub-Account and Location for bulk ports and individual ports. If you'd like certain numbers to go into different Sub-Accounts and Locations, you have the following options:
- Submit the bulk into one Sub-Account and Location. Then, edit each individual port and pick a new Sub-Account and Location while the order is in flight.
- Submit the bulk into one Sub-Account and Location. Then, when the order(s) complete, you can move the numbers into the new Sub-Account(s) and Location(s).
- If you don’t want to do either 1 or 2, you can simply submit multiple individual orders and pick Sub-Account and Location during the submission process.
I use a different app to place most of my orders. Will the Enhanced Porting Experience be compatible with it?
Our APIs remain largely unchanged. The Enhanced Porting Experience utilizes a new end-point that can be added to existing API integration, the documentation for which, along with underlying sub end-points and methods, is located in our API Reference under /accounts/accountId/bulkportins.
Can I add my own order number for reference?
Yes, you can add your own customer order ID to each losing carrier order.
Can I get automatic reports for pending or recent ports?
We haven’t added any extra reporting in the experience, so please follow the regular procedure for pulling any reporting information.
Can I add or remove numbers on an order?
During the submission process, you’ll need to start over and remove the numbers from the actual request. If you have already submitted the bulk order and would like to remove numbers after submission, you can do this through the API only. You can find more information on adding and removing numbers in our API Documentation.
When will my company see the new Bandwidth updates?
We're releasing this in small groups of users and companies starting in August. We’re starting small so that we get changes in quickly before releasing it to 100% of our customers.
What if I encounter a bug or problem while using the Enhanced Porting Experience?
Please open a support ticket or contact your Bandwidth rep. If you have general feedback or a specific idea, click that feedback button and let us know!
Will the change to the UI impact the API or other parts of the Dashboard?
The User Interface is working off of the existing Bandwidth Phone Number APIs that we have today for porting. We have implemented a new /bulkPortins API that you may use to submit bulk ports, resulting in a bulk order ID. Otherwise, all back-end process flows remain the same.
Are there any training tools I can see or give to my team?
We’ve built in-app guides related to the Enhanced Porting Experience, including how to submit your order, a tour of the port order details page that contains uploading LOAs, how to add a note to the order for those messages that you need to send to a porting rep, and how to edit your port order exceptions. It’s full of best practices for selecting a porting time and much more.
Are there any new reports around porting?
No, there are no new reports related to porting or the Enhanced Porting Experience. You’ll be able to use the same port-in report through the Dashboard as before.
Does this change anything for the APIs that I’ve already developed?
The existing APIs won’t change, so any API calls you’re currently making will still work. We’ll be adding new API features to create bulk port-in orders and draft port-in orders. If you want to take advantage of these new APIs, you can consult our API Documentation and reference /accounts/accountId/bulkportins
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