Classic: How to Add Notes to a Port In Order

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Chase Greiser

Updated

This article references the ‘Classic’ interface in the Bandwidth Dashboard. Looking for the ‘New’ experience? Click here!

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Notes are the main way a member of the Bandwidth Porting Team will update you on orders and any rejections you may receive. They allow you to communicate with an Order Analyst to aid in the diagnosis and resolution of order rejections. You may also use Notes to ask for clarification, request a Customer Service Record (CSR), and make other special requests.

 

Perform the following steps to add a note to your port in order:

  1. Scroll down to the bottom of the Order Details page.
  2. Locate the “Add note to order” section.
  3. Type your message into the textbox and click the ‘Update’ button once finished.

The Bandwidth Team will now be able to review your message. Please keep in mind that this won't update any fields on the order itself.  

If you’d like to receive e-mail notifications when an Order Analyst adds a note, please see our article on Subscribing to Order Updates.

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