Classic: How Do I Setup Hosted Messaging and Text Enable External Phone Numbers?

This article references the ‘Classic’ interface in the Bandwidth Dashboard. Looking for the ‘New’ experience? Click here!

Hosted Messaging is a service that allows Bandwidth customers to enable non-Bandwidth owned/operated phone numbers for messaging. This product is designed to allow customers to send and receive SMS/MMS messages using the Bandwidth platform while leaving the voice service in place with the current carrier/service provider. More information can be found here. 

After working with your sales representative to add Hosted Messaging to your account, a Bandwidth Implementation Specialist will enable your account during onboarding.

1. TO USE THE SERVICE, YOU WILL NEED TO FIRST ENABLE AT LEAST ONE LOCATION FOR MESSAGING.

• Please see the messaging setup guides for instructions if you have not already done so.

  • HTTP SMS instructions

  • SMPP SMS instructions

2. IN ORDER TO ADD PHONE NUMBERS FOR HOSTED MESSAGING, PERFORM THE FOLLOWING STEPS:

• On the top navigation menu of the Bandwidth Dashboard, click 'Numbers' and then 'External numbers'.
• From this page, users may copy/paste phone numbers into the 'List phone numbers' text box or use the provided template CSV for upload (up to 5,000 numbers at a time).
• Assign the phone numbers to a Sub-Account and Location, along with an optional customer order ID.
• Click 'Add External Numbers' to complete.

IN ORDER TO REMOVE PHONE NUMBERS:

• On the top navigation menu, click 'Numbers' and then 'External numbers'.
• From the 'Manage External Numbers' page, select 'Remove' and perform the aforementioned steps.