Classic: How Do I Setup Hosted Messaging and Text Enable External Phone Numbers?
FollowThis article references the ‘Classic’ interface in the Bandwidth Dashboard. Looking for the ‘New’ experience? Click here!
Hosted Messaging is a service that allows Bandwidth customers to enable non-Bandwidth owned/operated phone numbers for messaging. This product is designed to allow customers to send and receive SMS/MMS messages using the Bandwidth platform while leaving the voice service in place with the current carrier/service provider. More information can be found here.
After working with your sales representative to add Hosted Messaging to your account, a Bandwidth Implementation Specialist will enable your account during onboarding.
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TO USE THE SERVICE, YOU WILL NEED TO FIRST ENABLE AT LEAST ONE LOCATION FOR MESSAGING.
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Please see the messaging setup guides for instructions if you have not already done so.
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IN ORDER TO ADD PHONE NUMBERS FOR HOSTED MESSAGING, PERFORM THE FOLLOWING STEPS:
- On the top navigation menu of the Bandwidth Dashboard, click 'Numbers' and then 'External numbers'.
- From this page, users may copy/paste phone numbers into the 'List phone numbers' text box or use the provided template CSV for upload (up to 5,000 numbers at a time).
- Assign the phone numbers to a Sub-Account and Location, along with an optional customer order ID.
- Click 'Add External Numbers' to complete.
IN ORDER TO REMOVE PHONE NUMBERS:
- On the top navigation menu, click 'Numbers' and then 'External numbers'.
- From the 'Manage External Numbers' page, select 'Remove' and perform the aforementioned steps.
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