Classic: How to Receive Email Notifications on an Order


Chase Greiser


This article references the ‘Classic’ interface in the Bandwidth Dashboard. Looking for the ‘New’ experience? Click here!


The “Subscribe to updates” feature lets you receive e-mail notifications on any notes or changes made to your order.

Subscriptions may be set on a per-order basis, or universally, for all orders of a specific order type.


To set a subscription to a single order, perform the following steps:

  1. Navigate to the Order Details page.
  2. On the right side of the screen, select the frequency with which you’d like to receive updates.
    • As they happen: if you want to receive an email within a few minutes of a change being made to your order.
    • Daily digest: if you want a once daily “report” of order activity.
  3. Type your email address into the box below and click ‘Apply’.

To check if you’re subscribed to an order, or to see who is receiving notifications, simply click on the drop-down tab for a list of subscribers.

If you’d like to unsubscribe or stop receiving update notifications, find your email address in the drop-down, select the ‘Never’ (unsubscribe) option, and then click ‘Apply’.

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