Using Automatic Failover to route inbound calls to an alternative phone number

Andrey

Updated

What is Automatic Failover?

Automatic Failover is a Bandwidth feature that lets you send your inbound calls to an alternative phone number in the event a failure prevents them from being routed over your usual call routes. It offers increased reliability and peace of mind in situations where you would otherwise miss your incoming calls completely.

Note: Automatic Failover is different from our standard call forwarding feature, which lets you route all inbound calls from one of your Bandwidth numbers to an alternative number.

You can set up Automatic Failover on a Location or a specific phone number in the Bandwidth App. You can also add it via the Bandwidth App API using the Final Destination URI attribute.

How to set up Automatic Failover in the Bandwidth App

To set up Automatic Failover on a Location:

  1. Log in to the Bandwidth App.
  2. In the side navigation bar, select Account and click Locations.
  3. Select a Location from the list and click Voice.
  4. In the Failover URI field, enter the SIP address in the sip:{address}@{host} format or a valid phone number in the +13332221111@PSTN format. 
  5. Click Save Changes.

Failover URI settings on My SIP Location page

To set up Automatic Failover on a specific phone number:

  1. Log in to the Bandwidth App.
  2. Navigate to the Search your account section at the top of the homepage and select Phone numbers.
  3. Enter a phone number and click Search. 

search-phone-number.png

  1. In the Search Results section, click the phone number link that will take you to the Phone Number Details page.

phone-number-search-results.png

  1. Once you're on the Phone Number Details page, scroll down to the TN Options section.
  2. In the Failover URI field, enter the SIP address in the name@ip-address:port format or a valid phone number in the 3332221111 format and click Submit.

Failover URI field on the Phone Number Details page

How to set up Automatic Failover via API

For information on how to set up Automatic Failover via the Bandwidth App API, check out our developer docs. 

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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