How do I add a 911 address on a Location and phone number?

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Chase Greiser

Updated

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If you have a Unified Communications (UC) account, you can add a 911 emergency services address for a group of phone numbers on the Location. The Bandwidth Dashboard also allows you to update the 911 address on each phone number individually.

Note: Once a phone number is ordered or ported into your Bandwidth account, it'll be provisioned with the 911 address that you have set on the Location. The 911 address on the Location is the default setting. If a phone number has a different address, you can update each phone number as needed. 

How do I add a 911 address on a Location?

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Account and then select Locations.
  3. Select one the Locations on the left side of the page.
  4. Under the Unified Communications (UC) section, enter the physical address for the residence or business where the emergency services personnel should respond to a 911 call.

Note: The Caller name on a 911 call will reflect the Location name.

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How do I update a 911 address on a phone number?

Emergency services can also be associated with individual phone numbers. To update the emergency services address on a particular phone number, perform the following steps:

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search Telephone Numbers section on right side of the home page. 
  3. Type or paste the phone number into the search field and click Search.

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  1. Click the blue phone number link in the Search Results section. This will take you to the Phone Number Details page.

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  1. Once you're on the Phone Number Details page, scroll down to the E911 section where you'll find the address that was previously established on the Location.
  2. Make any necessary updates and click Submit.

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Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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