How do I add a 911 address on a Location and phone number in a UC account?

If you have a Unified Communications (UC) account, you can add a 911 emergency services address for a group of phone numbers on the Location. The Bandwidth App also allows you to update the 911 address on each phone number individually.

Note: Once a phone number is ordered or ported into your Bandwidth account, it'll be provisioned with the 911 address that you have set on the Location. The 911 address on the Location is the default setting. If a phone number has a different address, you can update each phone number as needed. 

How do I add a 911 address on a Location?

1. Log in to the Bandwidth App.
2. In the side navigation bar, click Account and select Locations.
3. Select one of the Locations from the list and click the UC tab.
4. Enter the physical address for the residence or business where the emergency services personnel should respond to a 911 call and click Save Changes.

Note: The caller name on a 911 call will reflect the Location name.

How do I update a 911 address on a phone number?

Emergency services can also be associated with individual phone numbers. To update the emergency services address on a particular phone number, perform the following steps:

1. Log in to the Bandwidth App.
2. In the Search your account section at the top of the homepage, select Phone numbers.
3. Enter the phone numbers and click Search.

4. In the Search Results section, click the number to navigate to its Phone Number Details page.

5. Once you're on the Phone Number Details page, scroll down to the E911 section where you'll find the address that was previously established on the Location.
6. Make any necessary updates and click Submit.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!