What should I do if I've been suspended or disconnected?Follow
Your payment due date is listed on your Bandwidth invoice. If your payment is a day late, you'll receive a past due notice. If your payment is more than 7 days late, you'll receive a suspension notice. Finally, if your payment is more than 14 days late, your account will be suspended.
Important: Once your account has been suspended, you'll have 30 days to make full payment before your account gets disconnected. There is a $200 charge for reconnecting your services after they've been disconnected.
To be restored in a timely manner when you've been suspended or disconnected, please pay using one of our payment methods and then notify us by emailing firstname.lastname@example.org or opening a suspension ticket using the following steps:
- Visit the Submit a request page and sign in using your Bandwith Support Center login and password. If you don't have a Support Center account, please follow these steps to create one.
- Under What do you need help with today?, select Billing & Payments Support.
- Under Subject, type Suspension Payment.
- Under Description of Issue or Concern, enter your message.
- Under Request Type, select Suspensions or Disconnects.
- Under Attachments, include any relevant attachments.
- Click Submit.
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