Changes in Toll-Free Port Out Requests

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Matthew Burns

Updated

What do I need to know? 

We're shortening the amount of time to approve or reject Toll-Free port out requests from 3 days to 2 days. When an end-user ports toll-free phone numbers away from your account, Bandwidth sends a ticket to your port-out contact to approve/reject the order. This change will align more closely with other key industry porting partners and industry guidelines.

Beginning on Wednesday, April 22nd, you'll no longer have 3 days to approve/reject Toll-Free port out requests and will need to adjust all future requests to meet this 2-day requirement.

Have additional questions?

If you have any additional questions, please reach out to your Bandwidth Support Team

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