Toll-free port out request changes

What's happening?

We're shortening the amount of time to approve or reject toll-free port-out requests from 3 days to 2 days. When an end user ports toll-free phone numbers away from your account, Bandwidth sends a ticket to your port-out contact to approve or reject the order. This change will align more closely with other key industry porting partners and industry guidelines.

What do I need to know?

Beginning on April 22, 2020, you'll no longer have 3 days to approve or reject toll-free port-out requests, and will need to adjust all future requests to meet this 2-day requirement.

Questions?

Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!