Port-Out Passcode Protection

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Tony Barela

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What is Port-Out Passcode Protection? 

Port-Out Passcode Protection is a self-service feature that adds an extra level of security to your on-net phone numbers and helps prevent unauthorized ports. This feature lets you manage passcodes on behalf of your end users with little to no support needed. 

How can I manage Port-Out Passcode Protection?

You can add, update, or remove passcodes on individual phone numbers, as well as easily validate the existing passcodes associated with them, using either the Bandwidth Dashboard or API. If you’d like to add, update, or remove passcodes on multiple phone numbers, you can do that via API or CSV. Your Full Phone Number Details Report will also include a column that shows which of your phone numbers are passcode-protected.

Note: As the underlying provider, Bandwidth reserves the right to override any passcode rejection if you don’t follow the industry port-out guidelines.

How do I add a passcode to a phone number?

To add a passcode to a phone number on an account, perform the following steps:

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search Telephone Numbers box on the right side of the homepage.
  3. Type or paste the phone number into the search field and click Search.
  4. Click the blue telephone number link in the Search Results section. This will take you to the Phone Number Details page.
  5. Once you’re on the Phone Number Details page, please confirm that the phone number is Tier 0. If you attempt to add a passcode on an ineligible number (any number that’s not Tier 0), you’ll receive the following order failure code: Only ON-NET TNs can have Port-Out Passcode.

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  1. Scroll down to the Port-Out Passcode section.
  2. Enter a 4-10 character alphanumeric passcode and click Save Passcode.

Port_Out_Passcode.png

How can I access a list of phone numbers and their passcodes?

The best way to access a list of phone numbers and their associated passcodes is via API. However, you can also use the filter option in the Full Phone Number Details Report to find and look them up in the Bandwidth Dashboard. To do that:

  1. Log into the Bandwidth Dashboard.
  2. Follow the instructions to download the Full Phone Number Details Report.
  3. Once you open the report, filter it to display just the phone numbers with passcodes.
  4. To look up a passcode associated with a phone number, type or paste that number into the Search Telephone Numbers box on the right side of the Bandwidth Dashboard’s homepage.

Note: Passcode doesn’t match the passcodes on the phone numbers being ported out.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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