How do I add or remove a port-out passcode on a phone number?

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Andrey Bobrovskiy

Updated

Port-out passcodes add an extra level of security to your on-net phone numbers by helping prevent unauthorized ports. You can manage passcodes on behalf of your end users with little to no support needed. As the underlying provider, Bandwidth reserves the right to override any passcode rejection if you don’t follow the industry port-out guidelines.

This article explains how you can add or remove a passcode on a number in the Bandwidth Dashboard. For API information, please see our developer docs. Looking to add or remove passcodes on multiple numbers at once? Check out this support article!

Note: If you need to determine which of your numbers have passcodes, please see these instructions.

To add or remove a passcode on a phone number:

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search Telephone Numbers section on the right side of the home page.
  3. Enter the phone number and click Search.

Search_Telephone_Numbers.png

  1. Click the blue phone number link in the Search Results section. This will take you to the Phone Number Details page.

Phone_Number_Search_Results.png

  1. Once you're on the Phone Number Details page, please confirm that the phone number is Tier 0. If you attempt to add a passcode on an ineligible number (any number that’s not Tier 0), you’ll get the following error: Only ON-NET TNs can have Port-Out Passcode.

Phone_Number_Details.png

  1. Scroll down to the Port-Out Passcode section.

Port_Out_Passcode.png

  1. Enter a 4-10 character alphanumeric passcode and click Save Passcode. To remove an existing passcode, click Remove Passcode.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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