How do I manage my off-net port-in orders?


John Gilmore


This article explains how to submit and manage your U.S. off-net port-in orders in the Bandwidth Dashboard.

How do I submit an off-net port-in order?

The process for submitting off-net port-in orders works just like the on-net one. Our porting partner’s API supports up to 600 telephone numbers per automated order, and any order that exceeds that will be automatically converted and handled as a project port. This won't require any additional action from you. 

Note: For orders converted to project ports, the porting times may be slightly longer.

You can schedule an FOC date for any time between 6:00 am ET and 10:00 pm ET. Once you submit the port-in order, it will be sent to Level 3/Lumen via API to begin processing. The Port Type will show as Automated and your 9-digit Level 3/Lumen Parent Order ID will also be the Port Order Number (PON) in the Bandwidth Dashboard. If you receive a rejection, it’ll flow through to the order automatically.

How do I make changes to an off-net port-in order?

If you need to make changes to your order, simply edit the information you wish to change and adjust your requested due date as needed. If your order has an FOC, only the requested FOC date may be changed. However, if it hasn't yet received an FOC, you may change:

  • List of telephone numbers to port
  • Billing telephone number (BTN)
  • Full or partial port indicator
  • Replacement BTN
  • Subscriber's account number and PIN
  • Service address fields

If our porting partner can pull a Customer Service Record (CSR), the details will flow through as an order note. If you need to pull a new CSR, the order details will need to be changed and the order will then go through the CSR phase again. 

Note: Cancellations or reschedules made within 1 business day of the FOC date are handled manually by our team and may only be reflected in the Bandwidth Dashboard once the SUPP is accepted by the Losing Service Provider (LSP). Any scheduled activations won’t be processed while the SUPP is in flight. To verify the SUPP status, track your request, or make any other short-notice changes, please open a ticket with the Bandwidth Porting Team.

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