Messaging carrier surcharge FAQs

Follow

Maria Piro

Updated

Starting in November, we'll no longer be applying blended network access fees to traffic across all Messaging products. Instead, we'll pass along exact carrier surcharges as unique line items on your invoice. This will affect the Local A2P, Short Code, and Canada blended network access fees.

Why did we originally go with blended network access fees for Local A2P and Canada?

Originally, we decided to implement a blended network access fee instead of per-carrier surcharges to provide a predictable billing model for our customers. 

Why are we switching to the per-carrier billing method? 

Based on customer feedback as well as the proposed carrier surcharge methods. As additional carriers begin implementing their new routes, the convenience and predictability of the flat-rate model doesn't  outweigh the transparency of per-carrier surcharge billing. With both factors in mind, we've decided to implement per-carrier surcharges across all products. 

If I prefer blended network access fees, can I still be billed using that method?

No. All customers will now be billed according to the per-carrier surcharge model.

Will my bill increase or decrease?

It’s likely that you'll either see no significant change or a slight decrease in your monthly bill for Local A2P and Canadian surcharges.

When will I first see this change?

This change will be reflected on your 12/7 invoice. 

Can I see the carrier name in the MDR to predict surcharges ahead of time each month?

While Message Detail Records (MDRs) shouldn't be used to reconcile invoices, you can view the carrier name in MDRs as a tool to estimate an approximate range of surcharges you may see on your invoice.

Article is closed for comments.