Changes to the Bandwidth App UI/API user access methods

What’s happening?

Your Bandwidth App access methods are changing. Currently, users with “API” access are able to use their credentials to access both the Bandwidth App and authenticate via API. After Wednesday, January 6, 2021, API users will no longer be able to access the Bandwidth App and only be able to authenticate via the API. This will enable you to have greater control over permissions for your users and further improve the Bandwidth App’s security. 

What do I need to do?

Please log in to the Bandwidth App and ensure your users have the correct access permissions. Navigate to Account and click Users to find the Select User Access Methods option.

Note: Only a user set to Admin can change this setting. 

Bandwidth App access methods:

• Allow user to login to the Bandwidth App.
• Allow user credentials to authenticate API.

Note: Users accessing the Bandwidth App are required to reset their passwords every 90 days. Users authenticating API, however, are meant to be doing automated processes and are not required to reset their passwords. We do, however, encourage you to enforce your own automated password reset best practices.

Questions? 

Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!