Changes to the 911 provisioning service Address Line 2




What’s happening?

Since PSAPs across the country are generally limited to displaying 60 characters of the Address Line 2, Bandwidth will enforce a 60-character limit on all new addresses being provisioned beginning on February 5, 2021.

What do I need to know?

If you enter 61 or more characters in the Address Line 2 field of a 911 address after February 5, 2021, you will receive one of the following errors depending on your interface:

  • Bandwidth Dashboard UI: loc cannot exceed 60 characters.
  • Bandwidth Dashboard API: loc cannot exceed 60 characters.
  • Bandwidth 911 Dashboard UI: Could not update address for the following reason: Address Line 2 must not exceed 60 characters.
  • Bandwidth 911 Dashboard API: Some inputs are missing or incorrect, please check your inputs and try again.  

What do I need to do?

Should you encounter a rejected provisioning request due to Address Line 2 being over 60 characters, please edit the address down. Best practices for a 911 Address and Address Line 2 can be found in our 911 Dynamic Location Routing integration guide and 911 Dashboard API guide.


Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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