How do I provision emergency notifications in the Bandwidth Dashboard?

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Larry Reeder

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This article explains how you can provision emergency notifications in the Bandwidth Dashboard. For instructions on how to do this in the 911 Access Dashboard, see this support article. Want to provision emergency notifications via API instead? Check out our developer docs.

What are emergency notifications?

When a 911 call is placed from within an enterprise, like a corporate campus or a university, certain individuals may need to be aware so they can react quickly and assist the first responders as they arrive. These individuals could be front desk attendants, security teams, or facility managers. Bandwidth supports a variety of emergency notification methods to notify an enterprise’s chosen representatives that a 911 call is being made, including email, SMS, text-to-speech voice call, and HTTP webhook.

The provided elements of the emergency notification are:

  • Time of call 
  • The phone number that originated the call 
  • Subscriber name
  • Address on file (including Address Line 2, if populated)

Emergency notifications are an essential component of regulatory compliance for enterprises pursuant to the mandates of Kari’s Law. Kari’s Law applies to multi-line telephone systems (MLTS) which are defined as: “a system comprised of common control units, telephone sets, control hardware and software, and adjunct systems, including network and premises-based systems, such as Centrex and VOIP, as well as PBX, Hybrid and Key Telephone Systems [...]”.

Note: Bandwidth continues to develop improved feature functionality for provisioning emergency notification information in the Bandwidth Dashboard. As a result, much of the user interface will change over the course of the coming weeks, however, the core functionality to support the requirements of Kari’s Law will continue to be available throughout the ongoing development process. We’ll continue to update this article as new feature functionality becomes available. 

Here's what’s available now:

  • Adding recipients to receive notifications
  • Grouping recipients into notification groups
  • Linking endpoints to notification groups so that recipients are notified when an endpoint makes an emergency or 933 call
  • Editing or deleting recipients
  • Editing or deleting notification groups   

Here’s what’s coming soon:

  • Filtering or sorting notification groups
  • Filtering or sorting recipients

Provisioning emergency notifications

To begin provisioning emergency notifications: 

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, select Emergency and click 911 Notifications

911 Notifcations page

Adding recipients

  1. Select Recipients and click Add
  2. In the Recipient field, enter valid information for your recipient. This can be:
    • An email address
    • A phone number for SMS messages
    • A phone number for text-to-speech voice messages
    • An HTTPS webhook URL on a web server you maintain
  1. In the Delivery Method field, click the dropdown arrow and select a valid delivery method for your recipient.
  2. Click Add Recipient to create your new recipient.

Adding recipient

Adding notification groups 

  1. Select Groups and click Add
  2. Enter the Notification Group ID for the notification group.  
  3. In the Recipient field, click the dropdown arrow and select the recipient you want to add to the notification group. If you want to add more than one recipient, click Add Another Recipient. A notification group can have a maximum of 3 recipients.
  4. Link endpoint to the notification group (optional). See linking endpoints to the notification group for more information.
  5. Click Add Notification Group to create your new notification group.

Adding notification group

Linking endpoints to the notification group

As part of creating a notification group, you can also link endpoints to it so that the recipients in the group will be notified when that endpoint makes a call. To do this:

  1. In the Endpoint field, search for an endpoint by its ID or click the dropdown arrow to see a list of some of your endpoints.
  2. Once you find the endpoint you want, click Link Endpoint. You can link as many endpoints to the group as you want, and they will show up in the table below. If you decide you don't want an endpoint to be linked to your group, click Unlink next to the endpoint.

Editing recipients

  1. Select Recipients and click Edit next to the recipient you want to edit.

Recipients tab on the 911 Notifications page

  1. Make your edits and click Save Changes

Editing recipient

Deleting recipients

  1. Select Recipients and check the box next to the recipient(s) you want to delete. 

Note: If the recipient is part of one or more notification groups, the checkbox will be greyed out. To select and delete that recipient, you first have to remove them from their associated notification group(s). 

  1. Click Delete.

Selecting recipients on the 911 Notifications page

Editing notification groups

  1. Select Groups and click Edit next to the notification group you want to edit.

Groups tab on the 911 Notifications page

  1. Make your edits and click Save Changes

Editing notification group

Deleting notification groups

  1. Select Groups and check the box next to the notification group(s) you want to delete.

Note: If the notification group is linked to one or more endpoints, the checkbox will be grayed out. To select and delete that notification group, you first have to unlink its associated endpoint(s). 

  1. Click Delete.

Selecting groups on the 911 notifications page

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