Bulk toll-free verification guide
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Luke Thompson
On January 31, 2024, the toll-free industry began blocking all traffic from pending toll-free numbers. This means any number that's not verified, whether restricted or pending, will have its traffic blocked.
This article serves as a guide to ensure your bulk toll-free verification form can be processed by our Toll-Free Messaging Aggregator. Please review the requirements below and note that each message sender can only use one number. Once you download the form and properly complete it, please email it to tfverification@bandwidth.com. To learn more about toll-free verification, check out the Bandwidth toll-free verification handbook.
Specific requirements
- Do not modify the column headers in the bulk toll-free verification form.
- Save the bulk verification form only as a .csv file.
- The Phone_Numbers column may contain up to 1000 total phone numbers.
- There is a 1000-character limit for the Message_Content and the Additional_Opt_In_Information columns. There's a 500-character limit for all other columns except for the Phone_Number column, which doesn't have a character limit.
- If you’d like to include a comma within a field value, surround the value with double quotes.
- Each row should be unique to an individual business.
- Each column is required to have data within it (except for BusinessAddr2, State, Zip, AdditionalDocumentation, ISV/Reseller, InternalTicket, and Business Country).
- The Use_Case_Category column must contain a valid use case.
Glossary of columns
| Value Name | Required | Max Characters | |
| Business_Name (Text) | Yes | The end business / the business the consumer is engaging with. | 500 |
| Corporate_Website (Text) | Yes | The website of the end business. | 500 |
| Business_Addr1 (Text) | Yes | The address of the end business. | 500 |
| Business_Addr2 (Text) | No | The address of the end business. | 500 |
| City (Text) | Yes | The address of the end business. | 500 |
| State (Text - State Abbr.) | Yes | The address of the end business. | 500 |
| Zip (Text) | Yes | The address of the end business. | 500 |
| Business_Contact_First_ Name (Text) |
Yes |
The contact information of the end business. Note: This won't be used to contact the customer during the verification process. |
500 |
| Business_Contact_Last_ Name (Text) |
Yes |
The contact information of the end business. Note: This won't be used to contact the customer during the verification process. |
500 |
| Business_Contact_Email (Text - email address) |
Yes |
The contact information of the end business. Note: This won't be used to contact the customer during the verification process. |
500 |
| Business_Contact_Phone _Number (Text - single phone number) |
Yes |
The contact information of the end business. Note: This won't be used to contact the customer during the verification process. |
500 |
| Message_Volume (Select One: 10; 100; 1000; 10000; 100000; 250000; 500000; 750000; 1000000; 5000000; 10000000+) |
Yes |
Estimated Monthly Volume for the Must use one of the listed values or the |
N/A |
| Phone_Numbers (Text - numbers separated by ;) |
Yes |
The toll-free numbers that are part of the Submissions of up to 5 numbers will be approved without having to explain the reason for needing multiple numbers. Submissions over 5 numbers will need to Note: Please provide an explanation in the additional supporting documentation field. |
N/A |
| Use_Case_Category (Text) |
Yes |
Choose the use case that you believe best |
500 |
| Use_Case_Summary (Text) |
Yes | Description of the use case/submission. The more detail the better. | 500 |
| Message_Content (Text) | Yes | Provide production use case examples. | 1000 |
| Opt_In_Workflow_Description (Text - online, text to join, point of sale, etc.) | Yes | In as much detail provide how a consumer/subscriber opts into the end-business message program. | 500 |
| Additional_Opt_In_Information (Image URLs, Description, N/A, etc.) | Yes | Provide images of the opt-in process and what a subscriber is agreeing to. | 1000 |
| Additional_Supporting_Documentation (Text) | No | Any additional details that you want to add or that you believe will help with the verification such as privacy policies, AUPs, additional onboarding controls you have, links, etc. |
500 |
| Internal_Ticket_Number (Text, URL) |
No | Your system’s ticket number. Allows for easier tracking. |
500 |
| ISV/Reseller (Text) | No | Highly recommended Please list the ISV/reseller name (Bandwidth account name) as this will drive efficiencies for bulk submissions. |
500 |
| Business_Country (Text) | Yes |
Please list the business country. |
N/A |
| External_Customer_Id (End business Account Identifier) | No |
An identifier for the end customer; can be used for tracking/identification on your side. |
500 |
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