Bandwidth now supports messaging 988 for suicide prevention




Note: For updated information on 988 in Canada, check out our latest Announcement or visit

What's happening? 

Bandwidth now supports SMS messaging to 988 as the number for the 988 Suicide & Crisis Lifeline (formerly the National Suicide Prevention Lifeline). 

The 988 Suicide & Crisis Lifeline provides 24/7 free and confidential support for people in distress as well as prevention and crisis resources. We are proud to support this new three-digit dialing code.

What do I need to know?

Any Bandwidth messaging-enabled long code is capable of sending SMS to 988. Please note that sending MMS to 988 is not possible at this time. 

The 988 Suicide & Crisis Lifeline will automatically respond with a welcome message, followed by a second response containing a URL to the lifeline’s Terms of Service. The sender is prompted to respond with “YES” to accept the terms and be connected with a counselor.

What do I need to do?

Please note that testing should be minimized as much as possible, and any non-urgent traffic should contain the word “test” somewhere in the content. 


Learn more about the FCC requirements regarding the 988 short code at the 988 Suicide & Crisis Lifeline. You can also open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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