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Phone Numbers Support
Get help with anything related to configuring your account, ordering, porting or managing number features like caller ID, directory listing, and more!
Ordering Phone Numbers
- How do I search and order phone numbers?
- Coverage Matrix and other Phone Number Resources
- How to be a good steward of consecutive phone number ordering
- Can I request vanity phone numbers from Bandwidth?
- How does advanced phone number search work?
- How do I review my phone number inventory?
- See all 10 articles
Porting Phone Numbers
- Bandwidth's porting holidays
- Toll-free port out request changes
- How do I add or remove phone numbers on a port order?
- Best practices for adding or removing phone numbers on a port order
- How do I port phone numbers?
- How do I set a custom activation time on a port order?
- See all 11 articles
Configuring your Bandwidth Dashboard Account
- How do I create UC Sub-accounts and Locations in the Bandwidth Dashboard?
- What reports are available in the Bandwidth Dashboard and how do I download them?
- Automatic Failover for Routing Inbound Calls in Case of Failure - Final Destination URI (API Only)
- How do I create Sub-accounts and Locations in the Bandwidth Dashboard?
- How can I enable SMPP SMS and MM4 messaging in the Bandwidth Dashboard?
- How can I enable HTTP SMS and MMS messaging in the Bandwidth Dashboard?
- See all 10 articles
Phone Number Line Features
- Which N11 services does Bandwidth support?
- How can I download my Full Phone Number Details report?
- How to Update Telephone Number Line Features
- How can I forward and unforward a phone number?
- How do I bulk import Directory Listing and Directory Assistance?
- How do I change the Location of a phone number?
- See all 11 articles
Understanding Number Porting
- Bandwidth Porting Guide
- Glossary of Terms
- Sample LOAs
- What is an expedite request and how do I submit one?
- Short Notice FOC
- How do I cancel a port order?
- See all 9 articles
Frequently Asked Porting Questions
- How do I manage my U.S. off-net ports?
- Should I request a CSR from the losing carrier?
- What documents are required for a port request?
- Is toll-free porting supported?
- What is a simple port?
- How long does it take to port a phone number?
- See all 16 articles
Common Porting Rejections and Resolutions
- TOS - Type of Service E16
- TN not portable E420
- Porting Main BTN E6h
- Passcode/PIN Required or Invalid E42PWA E42PWB
- Account Number Rejections E17A E17B
- Invalid Auth Name (AUTHNM) E10a
- See all 15 articles
Project Porting
- Bandwidth project porting guidelines
- How do I complete the project port spreadsheet?
- How do I submit a project port?