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Phone Numbers Support

Get help with anything related to configuring your account, ordering, porting or managing number features like caller ID, directory listing, and more!

Ordering Telephone Numbers

How to Order Phone Numbers

How to Order Consecutive Phone Numbers

FAQ - New Phone Number Ordering Experience

What the Terms "NPA" and "NXX" Mean

What the Terms "LATA", "LRN", and "Overlay" Mean

Porting Telephone Numbers

How to Port Telephone Numbers with Bandwidth's Enhanced Porting Experience

How to Set a Custom Activation Time on a Port In Order

How to Manage Orders in the Bandwidth Dashboard

How to Edit a Port-in Order in the Bandwidth Dashboard

How to Add Notes to a Port In Order

How to Receive Email Notifications on an Order

See all 7 articles

Configuring your Bandwidth Dashboard Account

How to Create Sub-Accounts & Locations in the Bandwidth Dashboard

How to Enable SMPP SMS and MM4 Messaging in the Bandwidth Dashboard

How to Enable HTTP SMS & MMS Messaging in the Bandwidth Dashboard

How to Subscribe to Email Notifications on orders

How to Create New Users in the Bandwidth Dashboard

How to Reset a User's Password as an Account Administrator in the Bandwidth Dashboard

See all 7 articles

Phone Number Line Features

How to Pull Your Full Phone Number Details Report

How to Update Telephone Number Line Features

How to Forward and Un-Forward a Telephone Number in the Bandwidth Dashboard

How to Bulk Import Directory Listing and Directory Assistance in the Bandwidth Dashboard

How to change the location of a phone number in the Bandwidth Dashboard

How to Import CNAM, LIDB and Call Forwarding in Bulk in the Bandwidth Dashboard

See all 9 articles

Understanding Number Porting

Bandwidth Porting Guide

Glossary of Terms

Sample LOAs

How to Submit an Expedite Request

Short Notice FOC

Order Cancellation Requests

See all 9 articles

Frequently Asked Porting Questions

Should I request a CSR from the losing carrier?

What documents are required for a port request?

Is Toll Free porting supported?

What is a 'simple port'?

How long does it take to port a telephone number?

Does Bandwidth support LNP?

See all 14 articles

Common Porting Rejections & How to Resolve

TOS - Type of Service E16

TN not portable E420

Porting Main BTN E6h

Passcode/PIN Required or Invalid E42PWA E42PWB

Account Number Rejections E17A E17B

Invalid Auth Name (AUTHNM) E10a

See all 15 articles

Project Porting

Bandwidth Project Porting Guidelines

How to Complete a Project Port Spreadsheet

How to Submit a Project Port

Unauthorized Porting

Unauthorized Port-Out Best Practices

Unauthorized Port-In