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Messaging Support
Find answers to questions and documentation about your Bandwidth messaging services.
Toll Free Messaging
- Toll-Free MMS (Limited Availability)
- What is toll-free text messaging?
- Why use toll-free messaging instead of a regular local phone number messaging?
- Why use a single toll-free number instead of buying 100s or 1000s of local phone numbers from which to send messages?
- Why use toll-free messaging instead of a short code?
- What use cases are supported by toll-free messaging?
- See all 31 articles
SMS
- Hosted Short Code FAQ
- Appropriate Use Guidelines (AUP) for Bandwidth Messaging
- What is P2P and A2P Messaging?
- Can the ‘from number’ used for an outbound text message be a non-Bandwidth number?
- Does Bandwidth handle the STOP keyword for Opt-Out?
- Can I send and receive messages from a Bandwidth long code to a premium short code such as a donation?
- See all 24 articles
MMS
- What is MMS?
- How does Group Messaging work with MMS?
- What are the rate limits for MMS?
- What MMS message size limits must be adhered to?
- What happens if I send MMS to a phone number that does not support MMS?
- Does Bandwidth store MMS content?
- See all 12 articles
Hosted Messaging
- What is Hosted Messaging?
- How do I set up Hosted Messaging and begin importing phone numbers?
- Can I text-enable a non-Bandwidth phone number?
- How long will it take for my newly added numbers to become messaging-enabled?
- What is the maximum amount of numbers I can add or remove at once?
- What happens if a Hosted Messaging number ports to another provider?
- See all 7 articles
Messaging International Reach
- Messaging Carrier Reach
- Are delivery receipts available for international destinations?
- Can I send long messages internationally?
- Are there per number rate limits for international SMS?
- How much does it cost to send SMS to international destinations?
- Is long code MMS likely to be supported outside the US and Canada soon?
- See all 13 articles
Messaging Rate Limits
- What are rate limits?
- What are Bandwidth’s default rate limits for messaging?
- Is there an inbound rate limit (MPS)?
- How does Bandwidth message queuing work?
- Are rate limits per phone number or for an entire account?